With 720 branches in 36 European countries DB Schenker possesses the most extensive and densest ground forwarding network for groupage/LTL shipments in Europe. All land transport terminals are tightly connected as every day line-haul trucks depart to these terminals. Hence, DB Schenker lives the promise “Europe? Daily!”.

Through its own network, DB Schenker controls the shipments and information flow from door to door. Apart from an integrated quality management as well as external audits conducted by Bureau Veritas Certification, the own network structure and well-established procedures ensure a high quality level which makes DB Schenker to reach highest customer satisfaction.

Lead times for groupage shipments are clearly communicated to the customers through the DB Schenker Scheduler, an online tool which displays the lead times from any postal code to any postal code in Europe. Customers can monitor the lead time promises through the tracking application which includes electronic proofs of delivery (ePOD) in many countries. These tools and other relevant shipment information, available on request, are backed up by the integrated IT landscape.

Additional product options for DB SCHENKERsystem are in place to serve specific customer demands:

• The option top guarantees the delivery of the shipment on a certain day according to the DB Schenker Scheduler. It includes a money-back guarantee in case the shipment is not delivered in time.
• top12 on top ensures delivery on a certain day before noon (local time).
• With protect, DB Schenker is the first European security network for groupage shipments.The option has been developed for theft-endangered goods such as electronic equipment or valuable consumer goods. It ensures additional security measures to avoid theft of the endangered high-value cargo. Among these measures are selected DB Schenker terminals secured and externally certified according to the Freight Security requirements (FSR) of the Transported Asset Protection Association (TAPA), GPS equipped vehicles, secure parking places and/or specially trained operational staff. Additional dedicated security measures such as extra vaults are available on request. Accordingly, DB SCHENKERsystem protect is exclusively offered to customers with recurrent volumes on steady routes.
• The option dedicated tailors the systemized product to the specific needs of certain customers.This option is available upon request at the respective DB Schenker branch office.

However, DB Schenker customer orientation does not end with these options that are harmonized and available throughout Europe: The European product portfolio is complemented by various local products and product options as well as additional transport-related services. With their local offering, DB Schenker’s country organizations fulfill such local service demands to reach highest customer satisfaction. Finally, dedicated solutions based on DB SCHENKERsystem can be implemented for key accounts.