Quality management
Cost-saving, but reliable forwarding of goods
skip: Cost-saving, but reliable forwarding of goodsIn order to secure a high level of customer satisfaction DB Schenker follows an integrated quality management philosophy. The quality management system focuses on customer requirements and on the operational processes and elements that have an impact on quality. Therefore, three practical quality goals are consequently pursued:
- Consignments must be delivered within the agreed lead times
- Consignments must be delivered in good order and shape (complete and not damaged)
- The invoice must be sent in time and has to contain the agreed rates and services
DB Schenker’s standardized processes, defined network rules and continuous improvement programs form the basis for reaching these corporate goals and meeting future customer demands.
Certified quality management system
The effectiveness of integrated quality management systems and related tools has also been approved by Bureau Veritas Certification with the granted “DB Schenker Group Certificate” for our pan-European product portfolio (available for download below).
During the certification period of three years, the external certification body (Bureau Veritas Certification) has to check on a regular basis whether the product characteristics are still being met. For this purpose, a certain number of external audits will be carried out on-site in order to verify independently that the processes and guidelines are being adhered to.
Our quality management system even goes beyond the ISO 9001 standard. Nevertheless, each country organization in Europe, operating in the fields of land transport, is certified according to ISO 9001. Subsequently, you will find an overview of DB Schenker’s current ISO 9001 certificates.
ISO certificates:
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Product Certificate File format: PDF File size: 0,21 MB |
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Austria ISO 9001:2000 certificate File format: PDF File size: 0,33 MB |
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Belgium ISO 9001:2008 certificate File format: PDF File size: 0,47 MB |
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Bosnia and Herzegovina ISO 9001:2000 certificate File format: PDF File size: 0,33 MB Download PDF : Bosnia and Herzegovina ISO 9001:2000 certificate |
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Bulgaria ISO 9001:2000 certificate File format: PDF File size: 0,33 MB |
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Croatia ISO 9001:2000 certificate File format: PDF File size: 0,33 MB |
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Czech Republic ISO 9001:2000 certificate File format: PDF File size: 0,35 MB |
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Denmark ISO 9001:2008 certificate File format: PDF File size: 0,14 MB |
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Estonia ISO 9001:2008 certificate File format: PDF File size: 0,22 MB |
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Finland Schenker Cargo Oy ISO 9001:2008 certificate File format: PDF File size: 1,4 MB Download PDF : Finland Schenker Cargo Oy ISO 9001:2008 certificate |
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France ISO 9001:2000 certificate File format: PDF File size: 0,81 MB |
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Germany ISO 9001:2008 certificate File format: PDF File size: 1,55 MB |
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Greece ISO 9001:2000 certificate File format: PDF File size: 0,33 MB |
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Hungary ISO 9001:2000 certificate File format: PDF File size: 0,32 MB |
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Ireland ISO 14001:2004 certificate File format: PDF File size: 0,2 MB |
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Italy ISO 9001:2008 certificate File format: PDF File size: 1,44 MB |
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Latvia ISO 9001:2008 certificate File format: PDF File size: 0,37 MB |
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Lithuania ISO 9001:2008 certificate File format: PDF File size: 3,99 MB |
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Republic of Macedonia ISO 9001:2000 certificate File format: PDF File size: 0,33 MB Download PDF : Republic of Macedonia ISO 9001:2000 certificate |
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Netherlands ISO 9001:2008 certificate File format: PDF File size: 0,82 MB |
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Norway ISO 9001:2008 certificate File format: PDF File size: 0,73 MB |
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Poland ISO 9001:2008 certificate File format: PDF File size: 1,67 MB |
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Portugal ISO 9001:2008 certificate File format: PDF File size: 0,4 MB |
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Romania ISO 9001:2000 certificate File format: PDF File size: 0,34 MB |
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Russia ISO 9001:2008 certificate File format: PDF File size: 0,21 MB |
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Serbia ISO 9001:2000 certificate File format: PDF File size: 0,33 MB |
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Slovakia ISO 9001:2000 certificate File format: PDF File size: 0,33 MB |
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Slovenia ISO 9001:2000 certificate File format: PDF File size: 0,33 MB |
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Spain ISO 9001:2008 certificate (Schenker) File format: PDF File size: 0,25 MB |
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Spain ISO 9001:2008 certificate (Spain-TIR) File format: PDF File size: 0,42 MB |
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Sweden ISO 9001:2000 certificate File format: PDF File size: 1,12 MB |
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Switzerland ISO 9001:2008 certificate File format: PDF File size: 1,42 MB |
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Turkey ISO 9001:2000 certificate File format: PDF File size: 0,34 MB |
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Ukraine ISO 9001:2008 certificate File format: PDF File size: 0,43 MB |
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United Kingdom ISO 9001:2008 certificate File format: PDF File size: 0,81 MB |
Last modified: 01/18/2012
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