Air Freight
Customer Service Gateway Specialist
- Location
- Hounslow, London, United Kingdom
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 320125
Your tasks
Join our Team as a Customer Service Gateway Specialist!
Ready for an exciting career opportunity? Join us as a Customer Service Gateway Specialist! Be part of our import operations team, ensuring efficient service delivery to branches across the UK. If you're passionate about customer service and thrive in a fast-paced environment, apply now!
- Location: Heathrow
- Hours: 7:00 to 19:00 / 4on 4off
What will you be doing?
- Monitor and action generic email boxes promptly.
- Interact with Warehouse and Transport for freight collection and breakdown.
- Ensure timely processing of consols and their transfer to relevant branches.
- Handle customs compliance tasks, including T1 forms.
- Manage handover and Irish billing procedures.
- Oversee Coastwise/Irish freight operations.
- Implement cost control measures effectively.
Requirements
About you
- Previous experience in the role in Airfreight.
- Customer focus.
- Willingness to learn.
- Effective communicator and ability to multitask ,
- Committed to quality.
- Excel and Word knowledge.
What We Offer
We believe in investing in our employees' growth and development. When you join our team as a Transport Planner, you can expect:
- Comprehensive Training: Full training and continuous professional development to ensure compliance with regulatory requirements.
- Pension Scheme: Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
- Holiday Entitlement: 19.5 days of holiday (increasing by 1 day per year up to a maximum of 23 days) plus a day off for your birthday.
- Career Advancement: Explore various career paths and take advantage of development opportunities within our organisation.
Next Steps
If you believe that you are the perfect fit for this role, we encourage you to apply today! Follow the provided links and attach your CV to submit your application ASAP.
Candidates will be required to undergo necessary right-to-work checks for the UK, 5 year referencing and a criminal records check.
At DB Schenker, we embrace diversity and are dedicated to enhancing it further. We welcome all applicants, regardless of gender, age, disability, nationality, religion, or sexual orientation.
Benefits
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.