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MR & PR; Manager In Warehouse Checking Boxes,

Operations Controller Shared Service Desk (SSD)

Your tasks

Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer and as per instructions provided by the Country Customer Management.

Handle all Vendor facing communication and shipment related internal communication between DB Schenker stakeholders.
Accountable

Provide routing instruction to Origins based on the Shipping Instructions received from Country Customer Management.

Capture Customer Booking in TANGO and assign to Origin office (if applicable).

Activate and/or create Consol House, B2B and Handover shipment in TMS (TANGO).

Verify data entry quality and request corrections from Origin (if applicable).

Track cargo from POL via transshipment port until arrival in South Africa POD.

For B2B LCL monitor transshipment and update ETA and transshipment details (if applicable).

For B2B and handover LCL update shipment arrival information in TMS (TANGO).

For B2B and Handover LCL enter Warehouse Partner on CRR Leg.

For B2B LCL receive Co-Loader’s Arrival Notice.

Request cargo release information, documents, and freight invoice from Co-Loader - as applicable.

Ensure that Original MBL is surrendered to Co-Loader at origin or destination - as applicable.

Check actual shipment arrival date with Co-Loader and confirm in TMS (TANGO) - as applicable.

Create exceptional and accessorial income reserves and cost accruals in TMS (TANGO).

Check shipment arrival at CFS (Container Freight Station) and confirm in TMS (TANGO) – RIW.

Manage and resolve invoicing disputes with vendors.

Request update from/with MDM Team (Master Data Management) as applicable.

Send 'Shipping Advice' and 'Arrival Notice' to Consignee (Sender shown as "Customer Management").

Provide "Change Advice" to Consignee - as applicable.

Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management")

Confirm self-pickup details in TMS (TANGO) - as applicable.

Determine optimal vendor, routing, and price for LCL trucking based on Country Customer Management recommendation or as per agreed vendor matrix.

Provide delivery instructions to trucking vendors.

Send delivery details to Consignee - as applicable (Sender shown as "Customer Management").

Confirm delivery and complete Capture POD in TMS (TANGO).

Continuously monitor shipment pickup status at CFS (Container Freight Station).

Continuously provide storage details to Customer Management.

Prepare outgoing invoice and inform Country Customer Management to proceed with on-time invoicing.

Cross-check all cost accruals in TMS (TANGO) and ensure all applicable charges are included on the invoice.

Ensure that all accrued costs have corresponding revenues in TMS (TANGO).

Ensure each file Profit + Loss statement shows a profit and escalate “Loss” file information to Country Customer Management Team - as applicable.

Escalate invoicing discrepancies to Country Customer Management.

Timely and accurate completion of activities in TANGO.

Ensure compliance with Customer specific KPI's - as applicable.

Receive and/or upload relevant Vendor documents to TANGO (ODM).

Responsible:
Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.

Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.

Support a positive, attractive working atmosphere and office environment.

Informed:
All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.

All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.

All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.

All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.

Requirements

Ability to multi-task

Effective communication skills and professional communication etiquette.

Fluency in written and spoken English.

Perform well under pressure.

Strong computer (Windows PC) skills.

Typing skills (at least 30 words per minute).

Decision-making and problem-solving skills.

Ability to prioritize and manage time.

Attention to detail and accuracy.

Organizational skills.

Must work well within a team.

Our offer

Contact

Interested individuals who meet the vacancy criteria are encouraged to submit their CV‘s to the Human Resources Department via email: za.sm.jnb.careers@dbschenker.com

All applications will be treated with the strictest confidence.

Note: Please read advert thoroughly. Candidates are selected strictly according to the vacancy criteria. If you have not been contacted within two weeks from the closing date, consider your application unsuccessful.

Job Details

Position

Operations Controller Shared Service Desk (SSD)

ID

202104140021

Company

DB Schenker South Africa (Pty) Ltd

City

Durban

Created

Jun 20, 2022