Customer Service Manager - Air

At DB Schenker, we're not just connecting the globe through our expansive logistics network; we're offering you a platform to make a real impact. With a diverse team of over 76,000 colleagues worldwide, we thrive on individual backgrounds, perspectives, and skills. Together, we are Here to Move.

The Role

We are looking for an experienced Customer Service Manager, Air Freight ANZ, to lead the Air Freight Customer Service team and foster positive relationships with new and existing customers to capitalise on profitable business opportunities.

Role Highlights

• Take responsibility for the overall client retention strategy of the Airfreight business unit
• Work closely with relevant Key Account Managers to monitor activity levels, participate in tenders, and develop new business opportunities by selling Schenker's services to existing customers
• Utilise your advanced product and industry knowledge and ability to deal with customers at all levels to translate customer needs into complete solutions
• Develop and motivate department team members to achieve successful outcomes for all customers aligned with agreed SLAs

The Ideal Candidate

You will have at least 5 years' experience in the freight forwarding industry with a particular focus on customer relationships and managing a team of direct reports. With excellent customer service skills and strong communication, both written and verbal, you will be well-adept to analyse customer issues and develop solutions in order to maintain effective relationships with key stakeholders. Advanced MS Office skills (Excel, PowerPoint, Word) will be required as well as comfort in presenting both with your peers as well as senior leaders. Does this sound like you?

Why Work With Us?

Seize opportunities for personal development & progression

Work in a dynamic & supportive team environment

Enjoy hybrid work arrangements

Utilise our Employee Assistance Program and get discounted medical insurance

Take advantage of brand discounts

️ Enjoy a 17.5% bonus on your annual leave

Contribute to a company focused on sustainability & inclusivity

Embrace a culture that promotes inclusivity & diversity

If you're eager to take on a career rich with opportunities, challenges, and rewards, apply today!

To be considered for this position, you will need valid rights to work and live in Australia.

The Ideal Candidate

You will have at least 5 years' experience in the freight forwarding industry with a particular focus on customer relationships and managing a team of direct reports. With excellent customer service skills and strong communication, both written and verbal, you will be well-adept to analyse customer issues and develop solutions in order to maintain effective relationships with key stakeholders. Advanced MS Office skills (Excel, PowerPoint, Word) will be required as well as comfort in presenting both with your peers as well as senior leaders. Does this sound like you?

Why Work With Us?

Seize opportunities for personal development & progression

Work in a dynamic & supportive team environment

Enjoy hybrid work arrangements

Utilise our Employee Assistance Program and get discounted medical insurance

Take advantage of brand discounts

️ Enjoy a 17.5% bonus on your annual leave

Contribute to a company focused on sustainability & inclusivity

Embrace a culture that promotes inclusivity & diversity

If you're eager to take on a career rich with opportunities, challenges, and rewards, apply today!

To be considered for this position, you will need valid rights to work and live in Australia.

Computers and Electronics, Novated Leasing

At DB Schenker, we're not just connecting the globe through our expansive logistics network; we're offering you a platform to make a real impact. With a diverse team of over 76,000 colleagues worldwide, we thrive on individual backgrounds, perspectives, and skills. Together, we are Here to Move.