Customer Support Representative – Fluent in Mandarin

In this role, you’re more than just a contact person. You’re the trusted partner your customers rely on. You make things happen behind the scenes while keeping the customer experience front and center. Here’s what your day might look like:

• Act as the first and friendly point of contact for your group of customers
• Handle the full administrative process for incoming and outgoing goods
• Think proactively with your customers and offer smart, customer-focused solutions
• Resolve issues and complaints quickly and effectively, always aiming for satisfaction
• Take ownership of key administrative tasks and follow them through with precision
• Check and follow up on customs documents, invoices, and all the little details that matter

Your mission is simple: make sure your customers stay satisfied and confident in the service they receive.

What do we require?

• Relevant logistics professional knowledge obtained through training and/or experience within logistics
• You are proficient with the Microsoft Office package
• You have a good command of the English and Chinese (Mandarin) languages, both verbally and in writing
• Skills that are important for this position: customer-oriented, communicative, solution-oriented, proactive, stress-resistant and flexible in tasks and hours 

What do we offer?

• Competitive salary
• 27.5 holiday days
• Growth opportunities & room for personal development
• Fixed travel allowance
• Environmentally friendly bicycle plan
• Advantageous pension scheme

Are you great with customers, fluent in Chinese, and familiar with the world of logistics? Then we might be looking for you! 

At our Customer Service department in Tilburg, we’re searching for an enthusiastic new colleague who not only speaks Chinese fluently but also knows how to truly put the customer first. You’ll be the vital link between our organization and our international clients, making sure everything runs smoothly from the first question to final delivery.