Additional services you can rely upon

Additional services

Schenker nv complies with all requirements of the SQAS (Safety and Quality Assessment Series).

SQAS is an assessment system that was developed to check whether the service provider in question complies with all requirements with regard to organisation, quality and environment. Schenker nv has its own safety advisers in the various branches.

Within the transport network Schenker nv has developed a system for the transport of foodstuffs and food-related products.

In collaboration with FAVV (the Federal Agency for Safety of the Food Chain) we have developed a special sticker so that every driver and warehouse operative knows that the consignment in question contains foodstuffs.

Schenker nv reserves the right to determine both the percentage of the supplement and its duration. Check our website regularly for changes.

Schenker nv reviews the diesel surcharge every month. This supplement is calculated on the basis of the average diesel price for the previous month announced by the government on the basis of the proportion of the diesel in the transport cost price on 01.01.2007 announced by the ITLB.

You will find a monthly detailed matrix below, calculated according to a standard formula, linked to the applicable diesel supplement percentage.

Standard Fuel Surcharge Customers (XLSX Download)

Insurance

Your shipment properly insured with the SEV.

When transporting your goods via DB Schenker, you can be assured we perform fast, safe and accurate. However it is possible that, due to unforeseen circumstances, your shipment does not arrive at the destination properly. With SEV you are guaranteed well insured and you can count on extensive coverage at a competitive contribution.

SEV coverage now available for all Road Transports within the European market and Western Turkey.

The benefits of SEV:

Extensive coverage
Maximum insurance coverage for a very reasonable price
Very quick and uncomplicated claims and idemnification handling

Why is it a good idea to insure your shipment?

In Belgium the liability of road transportation service providers is always limited by CMR regulations (Convention on the Contract for the International Carriage of Goods by Road). However, in the event of a loss or damage these limitations are often not representative of the actual value of the goods. Complementing its road transportation services, DB Schenker’s Expedition Insurance (SEV) covers the full value of your goods against all risks. Customers who utilize SEV can significantly reduce the financial impact associated with these unfortunate events.

How to subscribe or unsubscribe SEV:

If you would like to subscribe/unsubscribe for the Schenker Expedition Insurance, it is sufficient to send an email to be.sm.anr.masterdata@dbschenker.com.

Avoid underinsurance

Damage to your shipment is never pleasant. But when you are underinsured, you may be faced with unpleasant, unanticipated costs. To ensure that you are entitled to the maximum coverage for damage, we advise you to fill in the correct value of your goods. This can be done very easily online when registering your shipment via the eBooking tool. Don’t hesitate because of the costs, we offer very competitive rates. For more information, feel free to contact your responsible sales contact or the local customer service.

DB Schenker Expedition Insurance? The best choice!

Risk	National Liability Belgium (=CMR)	Regular Cargo insurance	Schenker SEV according to the SEV terms and conditions
Loss/Damage of goods	As per carriers liability (trucking 8,33 SDR / kg (around € 9,40))	Covers declared value	Covers declared value
Losses out of Delay	Limited indemnification (our freight charges)	No coverage	Automatically insured up to € 1Mio., max. twice the insured value
Cargo Consequential damage	No liability - no indemnification	Not insured, insurance cover possible upon request and extra charge	Automatically insured up to € 1Mio., max. twice the insured value
Financial loss due to delay	No liability - no indemnification	Not insured, insurance cover possible upon request and extra charge	Automatically insured up to € 1Mio., max. twice the insured value

In practice - Loss of goods: Truck Transport Belgium-Hungary with a weight of 500 kg and a value of 100.000 euro
Without insurance coverage: With SEV coverage:
Idemnification 8,33 SDR/kg
around 4.700,000 euro
Idemnification 100.000,00 euro + indemnification for financial and consequential damages
Premium including tax for SEV insurance coverage: 96,33 euro!

How does it work when you have a claim?

When transporting your goods via DB Schenker, you can be assured we do it quickly, safely and accurately for you. However it is possible that, due to unforeseen circumstances, your shipment does not arrive at the destination properly.

DB Schenker Claim Desk
Damage is annoying and always inconvenient. To be able to assist you as much as possible in case of damage, we have made the application process as simple as possible. You can digitally submit your claim to us via cargoclaims.benelux@dbschenker.com. The speed of handling the claim is related to its complexity.

What should you mention in your e-mail

The following information must be specified:

Shipment number
Photos (if possible)
CMR / AWB / B/L
Commercial invoice
Delivery receipt
Place and date of the incident
What is involved; damage, loss or theft
Additional information about the events

Handling the claim
The speed of handling the claim is related to its complexity. We strive to settle claims as quickly as possible. Most claims are processed within 15 working days after notification.
DB Schenker has access to all relevant information and communicates directly with the insurer. Claims can therefore be handled quickly and effectively.