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    Head of Ocean Processes & Systems

    Shanghai, China
    Career Level
    Beschäftigungsart, Art der Tätigkeit
    Veröffentlichungsdatum, ID-Nr.
    , 206913

    Ihre Aufgaben

    Process re-engineering, automation, and integration: Eliminate waste and non-value adding activities. Use smart and innovative IT solutions to automate manual processes; drive integration with business partners (internal and external) to eliminate redundant processing and drive data quality at the source.

    Support regional and corporate P&S in defining and improving process standards that enable quality, efficiency, and economies of scale as well as compliance with global and local regulations relevant for Ocean operations.

    Seek opportunities to improve productivity across the Ocean commercial and

    operational functions (incl. supervisor level)

    Work with Branches to identify optimization requirements and opportunities

    Work with Regional P&S and other Countries to advise, align, and prioritize
    Drive implementation activities into Branches (processes and tools)

    Own business cases for implementation and value realization at Cluster/Country


    Promote and support a culture and discipline of Continuous Improvement

    Identify local process automation and business partner integration opportunities and

    evaluate business impact

    Work with Country PMs and Regional P&S to evaluate and prioritize opportunities

    Drive deployment of tools at country level, coach and support BU S&P Super Users

    as required

    Coach and support P&S Super Users in Cluster/Country as required

    Governance, Quality & Standardization: Establish and enforce standards that drive quality, eliminate rework, and enable the industrialization of our processes.

    Work with Branch Managers and P&S Super Users to drive implementation of

    process standards

    Monitor adherence to standards, process quality and regulatory compliance within

    the country

    Provide country business processes and requirements to Regional Processes,

    Optimization and Governance Head

    Update and communicate country General Ocean Freight SOP

    Conduct audits in country organization towards compliance with Standard Operating


    Inform Regional Processes, Optimization and Governance Head on the changes of

    country regulatory compliance

    Validate and approve change requests for updates in country level ocean related

    master data

    Address / escalate sustained deficiencies with Branch Managers, Country PMs, and

    Regional P&S

    Guide and support Branch P&S Super Users as required

    Tools and Enablement: Provide operations with the right tools and enable staff and supervisors to work effectively and efficiently

    Working closely with Super Users identify functional improvement opportunities

    Produce high quality business specifications; challenge end-users and Super Users

    to clearly articulate underlying business requirements across applicable business scenarios and evaluate business impact

    Work with Country PMs and Regional P&S to evaluate and prioritize opportunities
    Drive deployment of tools at country level, coach and support Super Users as


    Execute UAT test cases under coordination of Regional P&S Manager/Team;

    organize UAT across Super Users in Cluster/Country as required

    Organizational Restructuring: Re-think how we organize ourselves to deliver our services - from team to regional and global level. Drive economies of scale and economies of skills, sourcing activities at the right level and the right cost.

    Closely work with Country PMs and Regional P&S to identify & shape opportunities for leveraging economies of scale and skill, wage arbitrage as well as for improving role clarity

    Drive implementation of global, regional, and local process centralization initiatives

    Coach and support Super Users as required

    Organizational learning, training, and operational support: Establish a culture of best- practice sharing, on-going learning, and constructively challenging the status quo. Leverage and promote a Continuous Improvement mindset and supporting methods. Provide the methods and materials to deliver consistent and current training to operations.

    Localize global training material where required, aligned with global standards
    Provide regular onboarding / refresher / skill-up trainings

    For major system deployments and global initiatives/projects provide process

    specific training beyond system functionality under guidance of Regional PSM;
    ensure onboarding of Super Users for new system

    Establish methods and tools for regularly assessing skill gaps and actions to address

    same within Ocean Freight Operations

    Actively contribute to knowledge and best practice sharing across the global P&S


    Contribute to creation and maintenance of Ocean training material

    Work closely with Country Product Management and P+O to develop local training


    Act as first level of support issue resolution in area of expertise as part of a global

    expert network, embedded into global support process and model as maintained by Regional Ocean Training and Support Manager


    Functional Knowledge

    Ocean Product, specifically operational processes

    Continuous improvement methodologies

    Process management including process mapping

    Data analysis

    Project Management

    Ability to understand and evaluate Ocean P&L at Country and Regional level
    In depth understanding of drivers of EBIT conversion


    Result oriented with a customer focus

    Self-motivated, flexible, and resilient

    Strong analytical and problem-solving skills

    Ability to clearly and concisely present both written and oral information

    High attention to detail and sense of accuracy

    Effective listening skills

    Capable to make informed decisions and to generate practical, timely solutions

    Interact with Country PM at eye level (accepted counterpart, ability to constructively



    Professional Development, Work-life Balance

    Unser Angebot

    Driving operational quality and EBIT conversion through lower unit cost:

    Reducing cycle times, reducing opex, centralizing processes to reap economies of

    scale and to reduce PE

    Driving process standardization and quality

    Articulating and prioritizing IT and process related demands at Cluster/Country level
    Enabling Ocean operations through training and support

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