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  • Operations / Fahrer / Lager

    Head of Air and Ocean Processes & Systems, Middle East and Africa

    Dubai, Vereinigte Arabische Emirate
    Career Level
    Beschäftigungsart, Art der Tätigkeit
    Veröffentlichungsdatum, ID-Nr.
    , 202306090018

    Ihre Aufgaben

    Purpose of the Position:

    Driving operational quality and EBIT conversion through lower unit cost:
    • Reducing cycle times, reducing opex, centralizing processes to reap economies of scale and to reduce PE
    • Driving process standardization and quality
    • Qualifying and prioritizing IT and process related demands throughout the Region
    • Enabling Air/Ocean operations through training and support
    • Developing Regional P&S Team
    • Project specific objectives as required, incl. contributions to global initiatives

    Key tasks & responsibilities
    Management & Leadership:
    • Functional leadership over Cluster P&S Manager
    • Lead the P&S team in the Region by managing, coaching, and supporting Cluster P&S Managers in the Regions as well as the Regional P&S team
    • Support Regional PMs in identifying and developing talents in the Region

    Process re-engineering, automation, and integration: Eliminate waste and non-value adding activities. Use smart and innovative IT solutions to automate manual processes; drive integration with business partners (internal and external) to eliminate redundant processing and drive data quality at the source.
    • Work closely with the Global P&S team to define and improve process standards that enable quality, efficiency, and economies of scale as well as compliance with global and local regulations relevant for Air/Ocean operations.
    • Seek opportunities to improve productivity across the Air/Ocean commercial and operational functions (incl. supervisor level)
    • Work with countries to identify optimization requirements and opportunities
    • Work with Corporate and other Regions to advise, align, and prioritize opportunities
    • Drive implementation activities into countries (processes and tools)
    • Own business cases for implementation and value realization across the Region
    • Promote and support a culture and discipline of Continuous Improvement
    • Coach and support Cluster Air/Ocean P&S Managers as required

    Governance, Quality & Standardization: Establish and enforce standards that drive quality, eliminate rework, and enable the industrialization of our processes.

    • Work with Country PMs and Cluster P&S Managers to drive implementation of process standards
    • Monitor adherence to standards and process quality across countries within the Region
    • Ensure that global DB Schenker Ocean standards and guidelines for the operational execution are aligned with latest governmental and industry regulations applicable in the Region.
    • Ensure internal governance for embargo countries, sanction list screening, high-risk commodities such as prohibited and restricted commodities, high value/vulnerable cargo, and dangerous goods in collaboration with Regional Compliance and Global Governance.
    • Provide structure and content for the education of DB Schenker Ocean staff on regulatory aspects of their work in the Region.
    • Address / escalate sustained deficiencies with Country and Regional PMs, and Corp. Air/Ocean P&S
    • Guide and support Cluster Air/Ocean P&S Managers as required

    Tools and Enablement: Provide operations with the right tools and enable staff and supervisors to work effectively and efficiently.
    • Coach and challenge countries in identifying, prioritizing, and specifying IT related requirements to ensure high quality of business specifications
    • Closely work with Global and other Regions to align and prioritize requirements and manage the regional Air/Ocean demand pipeline
    • Organize UAT across Countries in Region with Cluster PSMs under coordination of Global Air/Ocean Production Systems
    • Work with Global and liaise with other Regions to advise and support development and maintenance of target blueprints and roadmaps

    Data-driven decision making: Utilize data to provide transparency of operational performance and to support commercial decision making.
    • Promote and enforce corporate data & analysis standards across the Region
    • Provide reporting and analysis solutions required beyond globally provided standard dashboards/reports, based on corporate platforms and standards
    • Ensuring that regional reporting and analysis activities correctly apply defined business rules, frameworks, and toolsets
    • Establish additional, local, or regional data feeds in line with corporate standards (Part of Demand Mgmt. Process)
    • Consolidate and govern local reporting and analysis activities to drive synergies, eliminate waste, and ensure alignment with corporate standards

    Organizational Restructuring: Re-think how we organize ourselves to deliver our services - from team to regional and global level. Drive economies of scale and economies of skills, sourcing activities at the right level and the right cost.
    • Work with the global P&S team to shape and improve the Air/Ocean Freight Operational Target Blueprint
    • Work with the Regional PMs to drive implementation of the target blueprint in the Region
    • Closely work with Regional Management to identify and prioritize opportunities to improve EBIT conversion through organizational restructuring, in line with Air/Ocean Operational Blueprint.
    • Own regional business case for service centralization and ensure value realization at regional level
    • Coach and support Cluster Air/Ocean P&S Managers as required

    Organizational learning, training, and operational support: Establish a culture of best practice sharing, on-going learning, and constructively challenging the status quo. Leverage and promote a Continuous Improvement mindset and supporting methods. Provide the methods and materials to deliver consistent and current training to operations.

    • Provide functional leadership to Training resources across the Region; ensure availability and actively develop relevant skills and capabilities in the P&S team at Region and Cluster level
    • Contribute to creation and maintenance of Air/Ocean training material
    • Ensure, organize, and coordinate regular onboarding / refresher / skill-up trainings across region
    • For major system deployments and global initiatives/projects lead process specific training beyond system functionality
    • Advise on global training curriculum
    • Organize regional support structure (2nd Level) with ticket solving / escalation capabilities by orchestrating the distribution of Support Resources across Clusters


    Functional Knowledge
    • Air/Ocean Product, specifically operational processes
    • Continuous improvement methodologies
    • Process management including process mapping
    • Data analysis
    • Project Management
    • Ability to understand and evaluate Air/Ocean P&L at Country and Regional level
    • In depth understanding of drivers of EBIT conversion

    • Result oriented with a customer focus
    • Self-motivated, flexible, and resilient
    • Strong analytical and problem-solving skills
    • Ability to clearly and concisely present both written and oral information
    • High attention to detail and sense of accuracy
    • Effective listening skills
    • Capable to make informed decisions and to generate practical, timely solutions
    • Interact with Country PM at eye level (accepted counterpart, ability to constructively challenge)

    Required Experience:
    • A minimum 10-year track record in large, multi-national organizations with an emphasis on driving structural changes in a global matrix organization
    • Extensive experience in a comparable function, preferably in the logistics & transportation sector, especially Air and Ocean Freight
    • Leadership experience in managing cross-functional teams, virtual communities & influencing senior level management and key stakeholders

    Required Education:
    • University degree in related technical / business areas or equivalent work experience


    • Individual Development: With seminars, trainings, and further qualifications we offer our employees individual and long-term development and career opportunities on professional, project and management levels.
    • Workplace Health Management: We take social responsibility for our employees. DB Schenker offers a comprehensive workplace health management with programs for health promotion and prevention.
    • Working Atmosphere: As a team, we can achieve the best for our customers, employees, and the global community, therefore a pleasant working atmosphere is very important to us.

    Unser Angebot

    At DB Schenker, you are part of a global logistics network that connects the world. A network that enables you to actively shape your career and inspire you to break new ground.
    With more than 76,000 colleagues worldwide, we welcome diversity and grow with the experiences, perspectives, and skills of each individual.
    Together we are here to move.


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