Customs Service

Manuela Neeb
Head of Customs

Schenker Switzerland
Headquarter Zürich
Customs Competence Center
Allmendstrasse 5
8422 Pfungen
Tel.: +41 58 589 52 52
Mobile +41 79 787 24 08

Schenker Switzerland Ltd.
Rautistrasse 77
8021 Zürich
Tel.: +41 58 589 56 00

Schenker Switzerland Ltd. offers its customers its own customs competence center, which supports and advices our customers in all customs matters and also all our branches internally.

Your advantages at a glance:

  • Professional support in all customs matters from all branches
  • Training offers for a better understanding of customs issues
  • Analysis, design and implementation of IT solutions for faster customs process handling
  • Reduction and minimisation of customs risks

We are AEO and at all locations our employees use electronic and manual procedures provided by customs. Together with our customers, we develop individual IT solutions for Swiss import and export customs clearance, also with duty drawback.

DB SCHENKERcustoms basic
Our basic package enables you to clear your goods at our ZE locations (domestic branches) in Switzerland.

DB SCHENKERcustoms border
Our trained specialists prepare the necessary documents and ensure smooth handling of your consignments at the border.

DB SCHENKERcustoms dedicated
Customised solutions for more complex or extended requirements. Under this product group, we offer more extensive customs services, such as customs clearance at item level, fiscal representation, special manual customs procedure and similar.

DB SCHENKERcustoms complete
We analyse your business model in advance and design a customised customs solution. With this package, we take over the entire process for you from receipt of the notification to the return transmission of the VAT data, including all desired additional services, if necessary also from a central point.

DB SCHENKERcustoms consulting
As an Authorised Economic Operator (AEO), we guarantee all security and customs standards. Whether on site at your company, at one of our branches or at an external venue, we offer expert advice from our own customs competence center. This covers all questions relating to customs in Switzerland.

Competent staff in our border offices in Basel (BWA) and Thayngen ensure that EU customs clearance is handled smoothly.

EU fiscal representation

With our subsidiary SW-Zoll-Beratung GmbH in Germany, we have the necessary prerequisites to offer you fiscal representation and the associated work such as:

  • to take care of the turnover tax obligations for you in Germany
  • preparing and submitting the declaration of Tax
  • submitting the recapitulative statement
  • making the necessary records
  • submitting the Intrastat and other messages

Your benefit with EU customs clearance / fiscal representation:

The delivery from Switzerland is treated the same as a delivery from the EU area. There are no competitive disadvantages for CH exporters to the EU compared to EU suppliers.

Fast, inexpensive and flexible delivery due to the elimination of import customs clearance in the European destination country. The goods are in free circulation as soon as they enter the Community.

No immediate capital provision costs for the recipient/buyer and possibility to pay as purchase tax at a later date.

Transit time to various countries may be shortened as after EU customs clearance the goods are freely available for delivery in the EU country of destination.


Shipment of the goods required to the consignee in the country of destination, immediately after EU customs clearance. It must be possible to prove the shipment in that way. If the goods remain in the first EU country of entry, the EU customs clearance procedure may not be applied.

The exporter must have a VAT identification number, i.e. he is registered for VAT purposes in the EU country of entry or he authorises a fiscal representative and can use his VAT number in the EU country of entry.

The exporter has a VAT number and EORI number.

The recipient has a VAT identification number (Ust-ID) and a EORI number.

With Schenker you only have the option of sending your shipment in case of EU customs clearance with Incoterm "DDP".

EU customs clearance is not applicable in the following cases:

  • Warranty cases
  • Free deliveries, all transactions free of charge
  • Contract processing and repair traffic
  • Deliveries under a contract for work and services
  • Intra-Community acquisitions (purchases)
  • Triangular transactions and 3-tier series transactions

Latest Brexit news from Schenker Switzerland and customs authorities here.

Do you have any questions about the electronic customs receipt?

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