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Transporte aéreo

Senior Manager - Operations Key Account

Ubicación

Singapore Regional Head Office, Singapore, Singapur

Nivel de carrera
Profesionales
Tipo de empleo, Tipo de empleo
Jornada completa
Fecha de publicación, Núm. de ID
, 404101

Responsibilies:

  • Engage, front and support customers in business/process issues and queries for pre-sales, existing and post-sales accounts to ensure customer requirements can be met within scope of Schenker’s capacity
  • Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer
  • Support, administer and monitor processes through development of business key performance indicators with customer to ensure continuity in relations and processes
  • Responsible for regional performance management and monitor each country’s KPIs and ensure that they consistently perform within the target
  • Responsible for leading and coordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth
  • Responsible for contingency planning, risk mitigation process and change management in coordination and collaboration with respective internal subject matter experts in this area
  • Proactively identify cost savings and process initiatives that would derive benefit for the customer
  • Collaborate with assigned KAM to support/execute annual account strategy plans to jointly contribute in the development of the account(s)
  • Support in pricing requests/queries (where applicable) to ensure timely response to customer and increase customer satisfaction 
  • Analyze reports to inform risk/growth opportunities for internal and external parties to enable them to adjust activities and make informed decisions
  • Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts
  • Develop and/or maintain an overview of account status and report as required and facilitate sharing of know-how about key accounts/programs with the rest of the organizational units involved
  • Coordinate, execute and maintain administrative processes and systems to ensure effective and efficient processes, techniques and systems

Why DB Schenker?

  • Competitive salary package
  • Opportunities for career growth and development, both locally & internationally
  • Supportive and collaborative team environment
  • Access to company-wide training programs and initiatives


What’s Next?

  • Interested in this unique job opportunity? Submit your application today!

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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