161110_icono_product_teaser Shape Shape 161110_icono_product_teaser icon-arrow-left icon-arrow-right icon-first icon-last 161110_icono_product_teaser 161110_icono_product_teaser location-pin 161110_icono_product_teaser 161110_icono_product_teaser contact-desktop-white careers-desktop-white

Senior Customer Services Representative – Airfreight

Your tasks

This position is responsible for accepting calls (primarily via the telephone, and including other contact modes like email, fax, etc.) and providing a knowledgeable, courteous, efficient, confident and proactive point of contact for both customers and the network. Maintain good relationship with the clients. Also responsible for monitoring the SOP or company policy is implemented properly.

Your tasks:
  • Preparing and filing documents for Huawei key account
  • Respond to customers consistently and confidently by providing accurate information in all aspects such as custom paperwork requirements, packaging, country-specific requirements.
  • Assist customer obtain information as required and provide customer with accurate information and operation guideline
  • Update daily report, forecast and input event code in costumer system.
  • Assist to handle customer complaints, and take all possible actions to resolve issues to the customers’ full satisfaction without compromising company’s position by over-committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence
  • Closely work with office Customer Service Representative and other departments on quick and efficient resolution of customer issues and queries
  • High team spirit and strict self-management follow decisions and direction from management team.
  • Track and Trace the shipment to monitor the TAT (Turn around time) and identify the possible abnomonity for immediate corrective action.
  • Trucking coordination


  • Junior College diploma or equivalent
  • At least 1 year experience in similar position at forwarding company
  • Experience on Key Account service or operations is a plus/preference
  • Language Skills: English and Mandarin
  • Computer application skill, e.g. MS-Office Software
  • Soft Skills: good communication, quick response to customer’s query
  • Can work well under pressure and can handle escalations calmly and competently.
  • Locate in Dongguan Song Shan Lake

Our offer


Interested? We are looking forward to receiving your online application including availability and salary expectations.

Apply now: linda.wan@dbschenker.com

Job Details


Senior Customer Services Representative – Airfreight




Schenker China (south) Ltd.




Apr 12, 2018