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Customer Services Representative (Inhouse) – Land Transportation

Your tasks

This position is responsible for accepting calls (primarily via the telephone, and including other contact modes like email, fax, etc.) Provide a knowledgeable, courteous, efficient, confident and proactive point of contact for both customers and the network. Maintain good relationship with the clients; Also responsible for monitoring the SOP or company policy is implemented properly.

Your tasks:
  • Service KPIs are met; service reliability and accessibility reach defined standard
  • Full compliance to company’s operating procedure and customer’s SOP
  • Above-average customer satisfaction

Requirements

  • College and above
  • Minimum 2 years related working experience in airfreight and ocean freight
  • Prioritize and delegate work tasks for customer service in-house staff with focus on customer needs and performance targets.
  • Process and response to request from internal and external customer in a timely manner.
  • Timely follow up all payment issues.
  • Complete Service request from internal and external customer in accordance with company policy, customer’s SOP, ISO procedure and superior’s instruction in daily job.

Our offer

Contact

Interested? We are looking forward to receiving your online application including availability and salary expectations.

Apply now: linda.wan@dbschenker.com

Job Details

Position

Customer Services Representative (Inhouse) – Land Transportation

ID

201805250013

Company

Schenker China (south) Ltd.

City

Dongguan

Created

May 24, 2018