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Open Jobs at DB Schenker

IT Service Desk Incident Manager

Your tasks

  • Ensures that incidents are handled according to agreed procedures
  • Investigates escalated incidents to responsible service owners and seeks resolution
  • Facilitates recovery, following resolution of incidents
  • Ensures that resolved incidents are properly documented and closed
  • Analyses causes of incidents, and informs service owners in order to minimize probability of recurrence, and contribute to service improvement
  • Analyses metrics and reports on performance of incident management process


  • 3+ years’ experience in global organization with cultural diversity.Study to university degree level of natural sciences, computer science, business, or an equivalent education
  • Certification as ITIL Practitioner or deep knowledge of the processes of Incident Management (ITIL)
  • Be confident to deal with stakeholders such as Hub managers, business operations, SVP, Board member
  • English - written/verbal.Proven track record w/References required.Knowledge in problem management
  • Negotiation skills, decision making, multi-tasking.Vendor relationship management
  • Incident analysis.Proficient Incident Analysis Skills.Process execution and improvement.

Our offer


Please kindly contact TSC Nanjing HR.

Job Details


IT Service Desk Incident Manager




Schenker Shared Services (Nanjing) Co., Ltd.




Dec 25, 2019