161110_icono_product_teaser Shape Shape 161110_icono_product_teaser icon-arrow-left icon-arrow-right icon-first icon-last 161110_icono_product_teaser 161110_icono_product_teaser location-pin 161110_icono_product_teaser 161110_icono_product_teaser contact-desktop-white careers-desktop-white

Open Jobs at DB Schenker

IT Service Desk Incident Manager

Your tasks

  • Ensures that incidents are handled according to agreed procedures
  • Investigates escalated incidents to responsible service owners and seeks resolution
  • Facilitates recovery, following resolution of incidents
  • Ensures that resolved incidents are properly documented and closed
  • Analyses causes of incidents, and informs service owners in order to minimize probability of recurrence, and contribute to service improvement
  • Analyses metrics and reports on performance of incident management process

Requirements

  • 3+ years’ experience in global organization with cultural diversity.Study to university degree level of natural sciences, computer science, business, or an equivalent education
  • Certification as ITIL Practitioner or deep knowledge of the processes of Incident Management (ITIL)
  • Be confident to deal with stakeholders such as Hub managers, business operations, SVP, Board member
  • English - written/verbal.Proven track record w/References required.Knowledge in problem management
  • Negotiation skills, decision making, multi-tasking.Vendor relationship management
  • Incident analysis.Proficient Incident Analysis Skills.Process execution and improvement.

Our offer

Contact

Please kindly contact TSC Nanjing HR.

Job Details

Position

IT Service Desk Incident Manager

ID

201912260002

Company

Schenker Shared Services (Nanjing) Co., Ltd.

City

Nanjing

Created

Dec 25, 2019