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Open Jobs at DB Schenker

IT Function Manager – Solution Operation eQuote & Ocean TME

Your tasks

  • Ensuring issue-free operation on the basis of service management according to ITIL by takeover the accountability of all service components and service dependencies
  • Full responsibility for service budget, scope and quality
  • Plans and monitor the service budget and resources
  • Escalates in case the deviations
  • Act as a quality gate keeper to ensure operational readiness for changes / new releases / initial rollout in the countries e.g. as representative in the change advisory board (CAB)
  • Manage the service design and maintain the related service catalogue items (incl. service description)
  • Implementation of the service improvement plan (SIP), capability plans, availability plan, IT service continuity plans
  • Implementation of IT service management processes for the responsible services
  • Assurance of IT-based service quality according to SLA/OLA
  • Derive improvement measures and track their implement-action development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA
  • Coordination of service processes in close cooperation with other IT process owners (Incl. incident, change and configuration management.)
  • Responsible security management for the service component

Requirements

  • High level required for English written and verbal communication
  • Committed to quality, persistent with energy and focus, as well as ability to conform to shifting priorities, demands and timelines promptly and efficiently
  • Strong leadership to empower people and influence people
  • Must be able to communicate effectively at all levels
  • Adapt to new environment and organization quicker
  • Knowledge in Air or Ocean freight or other Logistic workflows is an advantage
  • Innovative thinking and customer & services oriented
  • Study to University degree level of natural sciences, computer science, business or an equivalent education
  • At least 5-10 years of relevant working experiences in customer oriented IT service delivery and service management
  • Leadership to build the team and manage the team
  • Proven experience in the area of ITSM and in-depth knowledge of processes of service management (ITIL)
  • Strong communication skill required, interpersonal communication with different stakeholders, and presentation skill
  • The position requires competences including problem solving, decision making, critical thinking etc.
  • ITIL, Project Management related experiences and own professional certification as a plus
  • Jira / Confluence experiences as a plus
  • Cloud Knowledge like AWS, etc. as a plus

Our offer

Contact

Please kindly contact TSC Nanjing HR.

Job Details

Position

IT Function Manager – Solution Operation eQuote & Ocean TME

ID

202003170010

Company

Schenker Shared Services (Nanjing) Co., Ltd.

City

Nanjing

Created

Mar 15, 2020