Customer Service Employee (f/m/d)

We are looking for a employee for the Customer Service department (f/m/d) at the Düsseldorf location (Japan Division) as soon as possible.

Your tasks:

Provide customer services including forwarding, delivery details, quotation requests processing orders, handling complains or as defined by the department or branch. In some offices and/or branches customer service staff may act as assistants to the sales.

• Customer inquiry response and research
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operation Team.
• Business support including bookings, board tracking, maintaining work profiles and rates
• Respond to customer inquiries or requests through direct contact via telephone and email
• Communicate with internal and/or external sources to secure information
• General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients
• Update and maintain work profiles and rates per management's updated information
• Handle other job assignments as determined by the direct supervisor

Your profile:

• Japanese Language (Business)
• English (Business)
• German
• 2 or more years of experience in freight forwarding or customer pricing
• Strong teamwork skills and inclination
• Good communications skill - listening, providing and receiving feedback
• Process improvement
• Strong computer and analytical skills - PowerPoint, Word, and Excel

Bei DB Schenker bist Du Teil eines globalen Logistiknetzwerks, das die Welt verbindet. Ein Netzwerk, das es Dir ermöglicht, Deine Karriere aktiv mitzugestalten und Dich dazu anspornt neue Wege zu gehen. Mit mehr als 70.000 Kolleginnen und Kollegen weltweit heißen wir Vielfalt willkommen und wachsen mit den Erfahrungen, Perspektiven und Fähigkeiten jedes Einzelnen. Gemeinsam sind wir hier, um zu bewegen.