This Data protection principles applies exclusively to the internet content and services of Schenker Deutschland AG and within the scope of the employment relationship.
Thank you for your interest in our company, our products and our services. Our privacy notice aims to let you know what data we collect from you, how we use this data and how you can object to the use of data.
It is basically possible to use our web pages without providing personal data. Certain services and activities provided by our company via our internet site may make it necessary to process personal data. The following privacy notice will provide you with detailed information about this. Please note that our web pages may contain links to other providers that are not covered by this privacy notice.
Who is responsible for collecting and processing data?
Schenker Deutschland AG
Lyoner Strasse 15
60528 Frankfurt a. M.
Tel: +49 69 24744-0
collects and processes your data as the controller.
Do you have any questions, suggestions or complaints regarding the processing of your personal data? If so, please contact our data protection officer directly;
Lyoner Strasse 15
60528 Frankfurt a.M.
Tel: +49 69 24744-1020
What data do we collect and why are we processing your data?
We collect and process your data only for clearly defined purposes. These arise because of technical necessity, contractual requirements or express requests made by the user.
Thus, we require personal data from you in order to fulfill a contract. We use this data for order processing, collection, delivery, order picking, returns processing, movement of goods, payment processing, credit assessments, delivery to the designated address and, where applicable, for processing cancellations and refunds. In short, to carry out our logistics services.
For reasons of technical necessity, certain data is collected and stored when you visit our web pages. This includes e.g. the date and duration of your visit, the web pages visited, data identifying your browser and type of operating system and the web page via which you came to us.
Do we share your data with third parties?
Contract processing generally requires the deployment of direct-reporting contract processors, such as data center operators, shipping and freight forwarding service providers, and other parties involved in contract performance. External service providers, who are commissioned by us to process data, are carefully selected and placed under a strict contractual obligation e.g. by way of rigorous technical and organizational measures and supplementary checks. Your data will only be transferred if you have provided your express consent or on the basis of a statutory provision.
Personal data will not be transferred to third countries outside the EU or EEA, or to an international organization, unless appropriate safeguards are in place. These include the EU standard contractual clauses as well as an adequacy decision by the EU Commission.
Irrespective of this, transfer may be necessary:
How long is your data stored?
Your data will be deleted as soon as they are no longer required for the purpose for which they were collected (e.g. within the framework of a contractual relationship). Your data must also be deleted if it is not permissible to store them (particularly if the data are inaccurate and correction is not possible). Where legal or practical obstacles prevent deletion, the data are blocked (e.g. special archiving obligations).
Rights of data subjects
Examples of specific data processing operations
Social plug-ins and embedded content
Our pages contain plug-ins from social networks that allow you to recommend our content to other people. We thus offer you the possibility of interacting with social networks and other users.
When you visit our web pages, you may find grayed-out images of the relevant functions instead of the actual plug-ins as these will not have been activated when the web page was loaded. Clicking on the image activates the plug-in and you will be forwarded to the relevant social network. The data flow arising at that moment is the responsibility of the relevant social network. We, as the provider of our pages, have no knowledge of the content of the data processed by the social network or of the processing operation. The legal basis for the use of plug-ins is Article 6 (1) (f) GDPR.
An overview and origin of the social plug-ins that can be activated by the Shariff solution is available here:
Is data transmission encrypted
Data and emails sent via the internet are normally unencrypted and are therefore not protected against third-party access. In order to protect your data on our web pages, your connection to our server is transport encrypted by default using the Transport Layer Security (TLS) encryption method with at least 256 bit. Since we cannot guarantee the confidentiality of the information sent to us via email, we recommend that you only send confidential information by contact form or post.
Updates to the data privacy notice
We update this privacy notice to reflect modified functionality or changes to the legal situation. We therefore recommend that you review the privacy notice periodically.
Updated: February 5th, 2021