Operational Key Account Coordinator

• Understanding the opportunities, the account presents and preparing annual planning for growth of business with the account.
• Growth of the account and delivery of financial metrics (revenue, volume, GP & DSO / AR where relevant) in line with agreed budget and development targets.
• Business development planning and ensuring the implementation of regional & global business opportunities, from initial opportunity creation to establishment of stable operation.
• Understanding where specific capabilities need to be developed in order to meet customer expectations, and identifying those needs to local, regional or global management
• Serve as the focal point of contact for the customer, and develop & maintainstrategic multi-level relationships with those responsible for the various logistics functions of the customer
• Be the internal consultant and coordinator for all aspects of business relationship & development.
• Facilitate sharing of know-how about the Key Account.
• Be the primary point of liaison with the Key Account on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance.
• Responsible for account development and growth including strategy mapping, account penetration, customer relationship management and business improvement initiatives including:
  • Gathering information to provide a clear orientation of the customer's potential.
  • Identification, detailing and evaluation of business opportunities.
• Maintain an overview of account status and report as required.
• Internal communication to key Schenker management to ensure clarity and alignment of all resources and operation.
• Establish business Key Performance Indicators and benchmarks; use of these indicators to monitor and report on performance, as required & work on actions to be delivered & areas of improvement where applicable
• Maintains Updated SOP for the overall business & communicates it to relevant teams.
• Monitors cost versus selling to ensure a profitable business with an acceptable GP margin.
• Conducts Regular Business reviews with customers.
• Responsible for the customer reporting tool.
• Maintains CRM Reporting tool (Sales Cloud) on regular basis.
• Alignment with organizational units responsible for products and their defined strategies and objectives such as Air, CL / SCM, Land and Ocean.
• Vertical Market planning where Key Account Management is organized.

• Strong business acumen with excellent interpersonal, and inter-cultural skills.
• Business development strength with Sales, Key Account and Marketing experience
• Has 3-5 years of experience in the same field.
• Graduate of any field.

Mental Health and Well-being, Professional Development, Work-life Balance, Working Internationally

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.