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  • Information Technology

    WMS Subject Matter Expert (SME) - Super User, Lead

    Ashley, Indiana, USA
    Career Level
    Employment Type, Work Type
    Full time
    Publishing Date, ID-Nr.
    , 326195

    Your tasks

    Job Overview

    The Lead WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support.

    What will you enjoy doing (duties/tasks)
    • Configuring WMS system to meet business processes.
    • Serve as the single point of contact and liaison between customer, operations, and Contract Logistics IT.
    • Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.
    • Clearly document details of WMS issues including steps to recreate the issue when escalation is required
    • Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations, and other IT equipment associated with WMS systems.
    • Assist training new hires on WMS
    • Participate in cross-functional improvement projects
    • Provide support for site WMS UAT configuration and test scenario development
    • Execute WMS UAT testing based on current site need and customer criteria
    • Assist in leading implementation of new WMS processes and configuration for sites within responsible region (East/West)
    • Provide back-up support to SMEs within responsible region (East/West)
    • Main POC for site hypercare within responsible region (East/West)
    • Clearly document and communicate system change requests.
    • Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
    • Pursue continuous personal and organizational improvements
    • Maintain a high level of quality in work performed.
    • Maintains a clean and safe work environment
    • Follows all SOP and safety guidelines.
    • Demonstrate knowledge and understanding of business operations
    • Possess excellent inter-personal and communication skills.
    • Performs all other duties deemed necessary to support the WMS system and operation.


    What you need to succeed (Qualifications, experience, skills, attributes)
    • Good organizational and administrative skills required.
    • Good interpersonal communication skills, both oral and written are required.
    • Bachelor's degree or equivalent strongly preferred.
    • Knowledge of MS Office systems required.
    • Warehouse Management System experience required.
    • Knowledge of warehouse operations best practices.
    • Generally, prefer 3-5 years of related experience.
    Why You will Love DB Schenker
    Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.
    • Earn up to 3 weeks' Vacation over the course of your first year + Holidays + Sick Days
    • Full Health Insurance after 60 days (medical, dental, vision, prescription drugs)
    • Career Advancement. We are strong believers in continual training and development for our people. Your success is our success
    • Your Safety is important to us, so we will provide protective gear
    • Health Advocacy support for you and your family
    • Company Paid life insurance
    • Company paid Short-Term Disability
    • 401(k) option
    How to Get Started
    You can begin by applying above or visit us at
    Stay Connected With Us
    Twitter: @DBSchenkerUSA
    Facebook: @DBSchenkerAmericas
    Visit our Blog:
    DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


    We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

    The option for separate vision coverage for eye exams, frames, and contact lenses.

    The option for separate dental coverage to cover preventative major and basic dental services.

    The company offers a pre-tax 401(k) contribution plan with a company match.

    Direct Deposit
    We offer direct deposit to all employees.

    On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

    Our offer

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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