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  • Contract Logistics/Supply Chain Mgmt

    Customer Service Specialist

    Mallusk, County Antrim, United Kingdom
    Career Level
    Employment Type, Work Type
    Full time
    Publishing Date, ID-Nr.
    , 207023

    Your Tasks

    Join Our Team as a Customer Service Specialist in Belfast!
    Are you ready to be a part of our Land team in Belfast and provide exceptional customer service while actively contributing to our business growth? We are currently seeking a Customer Service Specialist who can deliver first-class service and go above and beyond to meet our customers' needs while processing imports and export shipments. If you are passionate about delivering excellent customer experiences and thrive in a fast-paced environment, this is the perfect opportunity for you.
    Location: Belfast Hours: 9 am-6 pm
    What will you be doing?
    • Provide first-class, excellent customer service to all our customers, ensuring their satisfaction.
    • Develop and maintain strong relationships with customers through telephone and electronic communication.
    • Consistently deliver high levels of service and strive for customer satisfaction.
    • Contribute to the retention of existing business and proactively identify opportunities for growth.
    • Encourage customers to utilize Schenker e-solutions to enhance their experience.
    • Respond efficiently to customer issues and complaints, striving for swift resolution.
    • Demonstrate commercial awareness and identify opportunities to increase gross profit levels.
    • Proactively organise workflow to meet customer timeframes.
    • Respond promptly to customer inquiries, investigate and solve problems, escalating when necessary.
    • Support the implementation process and set up customer profiles.
    • Collaborate with the Branch Manager to identify departmental and business efficiencies.
    • Ensure accurate pricing and timely delivery of quotations to customers.


    About You
    To be successful in this role you will.
    • Demonstrate a track record of providing consistently excellent customer service.
    • Ideally have experience in transport logistics and/or import/export
    • Possess effective written and verbal communication skills.
    • Possess excellent organisational skills, with the ability to prioritise and manage high workloads in challenging situations.
    • Have superb attention to detail and accuracy in all tasks.
    • Be passionate about delivering service excellence and a commitment to meeting customer needs promptly.
    What We Offer:
    We believe in investing in our employees' growth and development. When you join our team as a Warehouse Support Operative, you can expect:
    • Comprehensive Training: Full training and continuous professional development to ensure compliance with regulatory requirements.
    • Pension Scheme: Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
    • Holiday Entitlement: 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
    • Career Advancement: Explore various career paths and take advantage of development opportunities within our organization.
    Next Steps
    If this opportunity excites you, don't hesitate to apply by following the links and attaching your CV as soon as possible. We may review applications before the job advert expires, so early applications are encouraged.
    At DB Schenker, we take pride in our diverse workforce and are committed to further enhancing it. Therefore, we welcome applications from individuals of all genders, ages, abilities, nationalities, religions, and sexual orientations.
    Please note that candidates will be subject to necessary right-to-work checks for the UK, 5 years of referencing, and a criminal records check.
    Join our team today and embark on an exciting journey with DB Schenker! Be part of a company that values exceptional customer service and offers ample opportunities for growth and development.
    Apply now and seize this exciting opportunity to make a difference in our customers' experience.


    Professional Development
    We’re strong believers in continual training and development for our people. After all, your success is our success.

    Work-life Balance
    Our vacation and leave policies reflect our belief in proper work-life balance.

    Working Internationally
    See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

    Our Offer

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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