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Customer Services Representative – Airfreight

Tehtäväsi

This position is responsible for accepting calls (primarily via the telephone, and including other contact modes like email, fax, etc.) and providing a knowledgeable, courteous, efficient, confident and proactive point of contact for both customers and the network. Maintain good relationship with the clients. Also responsible for monitoring the SOP or company policy is implemented properly.

Your tasks:
  • Accept and register bookings for services
  • Respond to customers consistently and confidently by providing accurate information in all aspects such as transit time, prices, custom paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays) simple account and sales question
  • Assist customer obtain information as required and provide customer with accurate information and operation guideline
  • Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers’ full satisfaction without compromising company’s position by over-committing to customers. If necessary, escalate complaints to senior management team to obtain efficient resolution with a purpose of prevent more escalation and avoid reoccurrence
  • Enhance service experience by exercising professionalism and empathy when dealing with each individual customer varying needs and demands
  • Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries
  • High team spirit and strict self-management follow decisions and direction from management team in shifts, roster, and stipulated policies
  • Monitoring the operation is proceeded without disobeying company policy as well as evaluating the profit figure

Vaatimukset

  • Junior College diploma or equivalent
  • At least 1 year experience in similar position at forwarding company
  • Typing skills (at least 30 wpm preferable)
  • Computer application skill, e.g. MS-Office Software
  • Good command of written and oral Mandarin & English

Tarjouksemme

Yhteyshenkilö

Interested? We are looking forward to receiving your online application including availability and salary expectations.

Apply now: linda.wan@dbschenker.com

Työnkuvaus

Tehtävä

Customer Services Representative – Airfreight

Tunnus

201507100012

Yritys

Schenker China (south) Ltd.

Kaupunki

Shenzhen

Luotu

11.8.2016