I have a strong passion for geographies and working with people from different cultures. Yasuhiro, Director A Diverse International BackgroundEducated in Japan, Mexico, and Spain, and fluent in Japanese, English, and Spanish, Yasuhiro has a diverse international background. After finishing his MBA in Barcelona, he wanted to join an international company where diversity is more than just a word.In November 2013, he started as a DB Schenker Route Development Manager in Tokyo and was soon promoted to Head of Route Development Sales. Yasuhiro’s former manager in Tokyo encouraged him to take his next career step, and he moved to Chicago as Director of the Japan Competence Center.“I have a strong passion for geographies and working with people from different cultures. Diversity inspires me and it moves me forward every single day,” he says. “I see the benefits in each culture and use them to my advantage.”Attention to Cultural NuancesYasuhiro relocated with his immediate family to Chicago and since October 2016, he’s been serving Japanese multinational companies in the Americas. These customers need to be addressed differently due to cultural nuances.“As clients, they’re used to being treated according to Japanese culture; they expect the same service in the U.S. as in Japan,” Yasuhiro says. “In Japan, we tend to over-communicate with our customers, whereas in the U.S. you will also find customer orientation, but much of that is rather casual.” DB Schenker, Schaumburg, Illinois, USAWhenever he’s communicating with Japanese customers, Yasuhiro keeps these three main points in mind: Demonstrate Kaizen. This continuous improvement approach includes admitting mistakes and showing preventive actions.Read between the lines and pay attention to non-verbal communications. “You might find that the Japanese customer is saying something, but the true intention could be something different,” says Yasuhiro. “Body language is very important.”Build long-term relationships with decision-makers and influencers. “This takes time and is based on respect and trust,” he adds. “Business is not a short-term endeavor – it must be grown over time.”Bridging the GapYasuhiro is particularly successful in his current position because he knows all about cultural differences. His experiences in Mexico, Spain and Germany have all played a part in his personal growth and of course, he is implementing his specialty of Japanese and United States of America culture in his present position. In fact, he serves as a bridge between multiple cultures and enjoys exploring even more diversity.He also loves to dance. In his spare time, Yasuhiro loves doing the Tango with his wife – another passion which has followed him since he studied in Mexico. He’s a true globetrotter and a bridge across several cultures, making him important to DB Schenker’s diverse culture. Interested in more employee insights? Heidi, Head of Hotel Logistics UK "With every project we complete, we are learning and developing." Read more Gerrit, Facility Coordinator “My brother worked in trucking and I liked what he was doing; that’s why I came to work here.” Read more Angela, IT Supervisor "Within my team, we always look for opportunities to continuously improve each project." Read more Simon, IT Developer "What I'm doing here is playing a small part of the big system. But every cog in the wheel is important to bring the customer further." Read more Mabel, District Manager “I don’t like to narrow it down to a single opportunity; I always like to leave my options open, let's see what's next" Read more Yosvani, Warehouse Manager "Diversity has helped me to recognize and respect ‘ways of being’ that are not necessarily my own." Read more Neville, Unit Operational Leader “You must make the best out of what you have. Think positive – always!” Read more Frank, Truck Driver “I am not a number; I’m personally important and recognized.” Read more Nouri and Benjamin, Branch Manager “There’s never a dull moment around here.” Read more Jan, Truck Driver “Representing DB Schenker while driving the Golden Truck has been a great experience,” Read more Nell and David, Apprenticeship "There are so many different attractive and complex work areas, I’d never guessed." Read more Jördis, Trainee "The great thing about the trainee program is that each trainee can decide for themselves what they want to focus on." Read more Lara, Program Lead "Working at DB Schenker is exciting and challenging at the same time. Every day is another learning experience." Read more Heidi, Head of Hotel Logistics UK Gerrit, Facility Coordinator Angela, IT Supervisor Simon, IT Developer Mabel, District Manager Yosvani, Warehouse Manager Neville, Unit Operational Leader Frank, Truck Driver Nouri and Benjamin, Branch Manager Jan, Truck Driver Nell and David, Apprenticeship Jördis, Trainee Lara, Program Lead Contact Do you have any questions about an open job position? Then please contact the person listed in the job offer. You can find out more about current vacancies here.If you would like to learn more about our employee stories, please get in contact with us. We look forward to receiving your call/email. Schenker AG Sonja WenkaLyoner Straße 1560528 Frankfurt am Main, GermanyPhone: +49 (0) 69 24744-2638sonja.wenka@dbschenker.com