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  • Sales / Key Account Management

    Sales Support Associate

    Bucharest, Romania
    Career Level
    Employment Type, Work Type
    Full time
    Publishing Date, ID-Nr.
    , 337688

    Your tasks

    Support DB Schenker's sales teams with administrative tasks and achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators).

    Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the process and procedures that needs to be applied

    Manipulates and formats data in order to meet internal customer needs constantly

    Extracts data from existing databases, calculates KPI's based on business rules and prepares the Monthly Business Reviews

    Checks data accuracy and does quality checks of internal and customer reports; uses experience and judgement for data validation and elimination of eventual system and process errors; conducts internal follow ups and data validation with branches and operational teams around the globe

    Checks discrepancies and wording/ formatting/ graphic errors

    Offers support in transition of new processes, including participation in tests, meetings and process documentation

    Documentation maintenance for existing processes, reflecting process changes or clarifications

    Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations)

    Flexibility in approaching and solving problems for improving the quality and the services provided

    Close collaboration with the Team Leader and prompt updates related to the delivery of the daily tasks/ work process

    Respects the performance, quality and timeliness criteria, continuously striving for quality and service improvement

    Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader

    Designs and structures new processes and the corresponding documentation in order to respond the requests for new/existing client reports.

    Effective follow-ups and collaboration with branches/ countries, internal business partners and other stakeholders in order to timely obtain the required data/ information to prepare the reports

    Estimates/checks/analyses if the financial data is correct (rate cards); calculates specific charges/turnovers for customers with financial impact on customer's side after data cleaning/interpretation

    supervises all transitions and offers feedback to the team members in order to grow the skills/capabilities; checks the correctness of the documented DTPs. Contributes to KPIs' design and calculation methods in partnership with the customers and PMI (for transitioned new scope)

    Creates/ designs and delivers trainings for the department; onboardings, re-trainings, trainings for process changes;

    Identifies the training needs, the new skills/capabilities/ knowledge that the team needs;

    Quality assurance: performs sample checks to assure the accuracy KPI within the team.

    Back-up for the Team manager.


    1-2 years' experience on a similar position

    Flexibility to react quickly and effectively on changing requirements and opportunities; ability to deliver against deadlines and to perform against multiple priorities and detailed tasks

    Other foreign language- Fluent spoken and written (only if required by the country/ business partner the sales Reporting service is offered to)

    Availability to travel for trainings, new scope transitions and/or business reviews

    Excellent presentation skills

    Excellent time management and tasks' organizing abilities

    Ability to work effectively in a customer/ service driven environment, both individually and as a team player

    Ability to handle multiple tasks in the same time

    Proactive attitude identifying possible issues and the corresponding solutions, including implementation of the solutions

    Initiative spirit for continuous improvement of the processes, quality and efficiency

    Internal motivation, enthusiasm, attention to detail, focus on delivering results

    Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners

    Our offer

    Support DB Schenker's sales teams with administrative tasks and achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators).


    DB Schenker is acting as an Employment Agency in relation to this vacancy.

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