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  • Customer Service

    Branch Customer Service

    Location
    Jeddah, Saudi Arabia
    Career Level
    Professionals
    Employment Type, Work Type
    Full time
    Publishing Date, ID-Nr.
    , 202411050008

    Your tasks

    • Ensure the accurate and timely movement of air freight to and from specific locations within the service standards agreed with the customer.
    • Handle all customer facing communication and shipment-related internal communication between/with stakeholders.
    • Provide customers with proactive exception management in case of service quality deviations including follow-up and problem resolution.
    • Coordinate customs clearance activities with the Customs Department or Customs Broker.
    • Handle delivery order release and completion of turnover and self-pick-up leg.
    • Ensure customers are invoiced for all shipment-related charges.
    • Provide routing instructions to origins based on the shipping instructions received.
    • Communication with customer about denied parties - if screening failed.
    • Ensure valid quotation for Consignee is in place.
    • Follow up on credit issues with the finance team once credit check escalation is received and inform central operations about credit authorization.
    • Responsible on Customs Clearance charges, duty, and tax payment.
    • Create customs related income reserves and cost accruals in TMS (TANGO) - including duties and taxes
    • Complete activities on the CUS leg in TMS (TANGO).
    • Request and receive delivery instructions from the Consignee and relay them to the Central Operations.
    • Coordinate communication between Customer and Trucking company in case assistance is required during delivery.
    • Inform Third Party Broker about D/O readiness and complete the TUR leg once D/O has been released
    • Communication with Customer/Broker regarding D/O release and original documents .
    • Ensure on-time invoicing within corporate guidelines.
    • Generate outgoing invoices, create invoicing package/pouch, and dispatch to Customers
    • Arrange crane, forklift, and/or labor if required.

    Requirements

    • Graduate of any field.
    • Preferably has experience in the same field.
    • Effective and professional communication skills (both in the English and local language).
    • Decision-making and problem-solving skills.
    • Ability to prioritize and manage time
    • Attention to detail and accuracy.
    • Must work well within a team.

    Benefits

    Mental Health and Well-being, Professional Development, Work-life Balance, Working Internationally

    Our offer

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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