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  • Finance / Controlling

    Service Delivery Manager

    Location

    Taguig, NCR (National Capital Region), Philippines

    Career Level
    Professionals | Academic Professionals | Management & Executives
    Employment Type, Work Type
    Full Time
    Publishing Date, ID-Nr.
    , 501757

    Service Delivery Manager plans, organizes, controls, and evaluates the activities of his staff by supervising and mentoring as necessary. This responsibility must be carried out in accordance with company data standards and within agreed service level agreement to meet operational business needs.

    The position also contributes to the development and implementation of organizational strategies, policies, and practices.


    Tasks and Responsibilities:

    • Continuously evaluate current ways of working, identify control weaknesses, develop solutions, and implement improvements.
    • Maintain Standard Operating Procedures in conjunction with global requirements.
    • Ensures all policies and procedures are consistently administered.
    • Responsible for meeting key performance indicators targets for a given task/function
    • Responsible for hiring, coaching, training, and developing subordinates
    • Prepare departmental KPIs/Metrics for forecasts, timely communications, and documentation
    • Interact with key stakeholders and engage with monthly business review, customer escalation and resolution management
    • Reviewing performance and evaluating individual and team results, setting up goals, objectives and targets and evaluating the performance in line with service and performance management framework of Schenker Global Business Services 
    • Conducting workforce demand management (including attrition/retention management of allocated staff)
    • Performs all other job-related duties as requested.



    • Bachelor’s degree graduate, preferably Accountancy or Business related course. CPA has an advantage.
    • Highly detail oriented and organized in work
    • Very good experience in quality management as well as business continuity management (including management of risks and incidents)
    • Good understanding of process management as well as service and process-related performance measurement
    • Proven leadership skills, with the ability to develop people and act as a role model and coach
    • Ability to act and operate independently with minimal daily direction from manager to accomplish objectives
    • Excellent interpersonal, communication and problem-solving skills
    • In-depth end-to-end process knowledge of the processes
    • Outstanding customer service orientation and stakeholder management skills
    • Excellent analytical skills and very strong continuous improvement skills
    • Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast-paced environment
    • Previous working experience preferably in large/global organization
    • Advanced understanding of MS Office and how to utilize the different functionality 
    • Self-motivational and ability to inspire others i.e. confidence and initiative

    Benefits:

    Professional Development

    We're strong believers in continual training and development for our people. After all, your success is our success.

    Work-life Balance

    Our vacation and leave policies reflect our belief in proper work-life balance.

    Life Insurance

    We offer financial protection or assistance in dealing with adverse circumstances or surviving dependents in the event of the insured's death.

    Mobile/Communication Allowance

    We offer a monthly allowance for business-related communication needs through reimbursement.

    Medical Coverage

    We offer great HMO benefits with dental coverage to help the employee on difficult times of sickness and emergency.

    Medicine Reimbursement

    We offer an annual reimbursement for medicine and optical needs.

    Uniform & Clothing Allowance

    We offer a non-taxable monthly cash assistance for the employee's basic needs such as clothing.

    Laundry Allowance

    We offer a non-taxable monthly laundry cash assistance.

    Parking Space

    We offer a free parking space for employee's convenience.

    Rice Allowance

    We offer monthly rice allowance

    Accident Insurance

    We offer financial protection to an employee who suffered work related injury.

    Vacation Leave

    We offer paid Vacation Leave

    Sick Leave

    We offer paid Sick Leave

    Birthday Leave

    We offer paid Birthday Leave to be availed on the employees'birth month.

    Bereavement Leave

    We offer paid Bereavement Leave of 3 days for the death an immediate family member.

    Birthday Gift

    We offer Birthday Gift for employees to be given during their birth month.

    Maternity Benefit for Female Employees

    We offer reimbursement of hospital bills with maximum amount of Php20,000 for normal delivery and Php30,000 for miscarriage and legal abortion provided that medical procedures are performed.

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
    To be considered for this position you must have valid rights to work and live in Philippines.

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