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Digital Solutions Application Operation

Your tasks

  • Manage 2nd and 3rd Level Support for Digital Solution’s service portfolio
  • Manage small Customer Projects (e.g. customized configurations/set-ups)
  • Perform administrational tasks in several areas of Digital Solution’s service portfolio (e. g. user administration, configurations, system settings, etc.)
  • Conduct trainings for Digital Solution’s service portfolio
  • Test new features / enhancements of Digital Solution’s service portfolio
  • Document new features / enhancements of Digital Solution’s service portfolio
  • Create training material for Digital Solution’s service portfolio
  • Incident Management for Digital Solution’s service portfolio
  • Communication Management with all involved requestors and parties
  • Close collaboration and alignment with global SPOCs of Digital Solution’s service portfolio
  • Assist other teams within the Business Unit “Digital Solutions” in Service Management, Demand Management, Solution Design and Test Management related tasks
  • Monitor supplier SLAs

Requirements

  • Profound knowledge in IT and logistics business with at least 1-3 years work experience
  • Working experience in creation of technical and training documentation
  • International experience in customer projects and service management would be highly appreciated
  • Understanding of business and IT processes
  • Customer and service orientation
  • Knowledge about support tools (e.g. ServiceNow)
  • Ability to work independently and thoroughly
  • Strong organizational and multi-tasking skills
  • Flexibility & willingness to learn
  • Fluent business English (spoken and written)
  • Profound MS Office knowledge (Word, Excel, Power Point, Outlook, Visio, etc.)

Our offer

Contact

Please kindly contact TSC Nanjing HR.

Job Details

Position

Digital Solutions Application Operation

ID

202011100010

Company

Schenker Shared Services (Nanjing) Co., Ltd.

City

Nanjing

Created

Nov 9, 2020