Digital Solutions Application Operation

Manage 2nd and 3rd Level Support for Digital Solution’s service portfolio
Manage small Customer Projects (e.g. customized configurations/set-ups)
Perform administrational tasks in several areas of Digital Solution’s service portfolio (e. g. user administration, configurations, system settings, etc.)
Conduct trainings for Digital Solution’s service portfolio
Test new features / enhancements of Digital Solution’s service portfolio
Document new features / enhancements of Digital Solution’s service portfolio
Create training material for Digital Solution’s service portfolio
Incident Management for Digital Solution’s service portfolio
Communication Management with all involved requestors and parties
Close collaboration and alignment with global SPOCs of Digital Solution’s service portfolio
Assist other teams within the Business Unit “Digital Solutions” in Service Management, Demand Management, Solution Design and Test Management related tasks
Monitor supplier SLAs

Profound knowledge in IT and logistics business with at least 1-3 years work experience
Working experience in creation of technical and training documentation
International experience in customer projects and service management would be highly appreciated
Understanding of business and IT processes
Customer and service orientation
Knowledge about support tools (e.g. ServiceNow)
Ability to work independently and thoroughly
Strong organizational and multi-tasking skills
Flexibility & willingness to learn
Fluent business English (spoken and written)
Profound MS Office knowledge (Word, Excel, Power Point, Outlook, Visio, etc.)

Please kindly contact TSC Nanjing HR.

Position

202011100010

Company

Schenker Shared Services (Nanjing) Co., Ltd.

City

Nanjing

Created

Nov 9, 2020

Check out our new International Career Market