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Key Account Manager Operational (m/f/d)

Your tasks

Position Accountabilities: This role will report directly into the Regional Head of Intercontinental Supply Chain Solutions (ISC) and shall interface actively with operational teams, business units and commercial account management.
This role will also work hand in hand with the customer and in line with the customer needs to ensure a focused steering of the business and realization of continuous improvement projects.
Tasks: Ensure operational excellence for key accounts
1.Ensure that customer expectations are exceeded
2.Ensure a harmonized and sustainable service level (cross-country / cross-regional)
3.Interface operational requirements with IT- / solutions-driven process flows
4.Drive required developments in systems, resources and facilities
5.Maintain daily contact with both the customer and internal teams
6.Maintain high levels of internal training and ensure all key documents are kept up-2-date
7.Support project management for ongoing account specific projects
8.Drive new business implementations which include SOP creation, KPI definition and solution design, assist and liaise with customer onboarding team for new project implementation and /or re-engineering
9.Operational data analytics: address data quality issues to relevant internal functions and drive for data quality improvement
Drive supply chain improvements
1.Monitor and drive regional and / or global KPIs proactively
2.Drive supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, etc.)
3.Identify & manage joint value projects to ensure win-win situations for customers and DB Schenker
4.Design & drive customer quarterly business reviews
Retention management & business growth
1.Liaise internally with different Products teams to drive performance improvements / corrective action when performance falls below required levels, and initiate corrective actions with relevant internal functions
2.Act as a main interface between Global account team & DBS operational teams
3.Ensure business continuity and above-average retention rates
4.Drive business growth with selected key accounts


Requirements: To be successful in the above role, the incumbent should possess/ display the following key skills/ attributes:
*University degree in Logistics, Business Administration, International Management or similar
*Minimum 5 years job experience in ocean freight incl. operational procedures in ocean freight
*Management experience in leading a customer specific control tower / operational team is beneficial
*Relevant skills and experience in IT / solutions (order management and freight management experiences are beneficial)
*Understanding of operational implications is a must
*Project management and change management skills
*Fluent English
*Confident presentation skills and experience in working with key accounts
*Analytical skills and structured approach, detail-oriented mentality and data-driven
*Ability to focus on customer service as a core value, increasing operational efficiencies and setting and monitoring high standards of quality
*Proactive, result oriented and customer focused
*Independent and able to steer and make logic decisions
*Team spirit and excellent communication & networking skills
*Willingness to travel both short and long-haul trips

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


Do you have any further questions?
Do not hesitate to contact us.
We look forward to receiving your call/email!

Schenker Europe GmbH
Edmund-Rumpler-Strasse 3
60549 Frankfurt am Main

* Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.

Job Details


Key Account Manager Operational (m/f/d)




Schenker Europe GmbH




Dec 9, 2020