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Project Manager (*)

Your tasks

With approximately 21,500 employees, across 430 locations, DB Schenker is the leader in European land transport. This business unit connects the most important economic regions in more than forty European countries, with a network of about 32,000 regular scheduled services for general cargo per week. DB Schenker provides its customers with time- and cost-optimized services for general cargo, partial loads, and full loads. Our dense European network allows us to provide services from a single source that adheres to our uniformly high, certified quality standards.
GILDS and CXone
Global IT Land and Digital Solutions acts as an enabler and partner for efficient and digital development and operations of Schenker's Land business in Europe. The IT solutions support the business processes along the whole value chain from sales to invoicing.
We strive to find the optimal IT solution and support the deployment and rollout of new IT applications in our Schenker Land countries. CXone (Customer Experience One) is one of our light-house projects to standardize and optimize our Customer Service interactions in Land Transport.
We are looking for a skilled team player who will support us as a project manager, mainly for the development and roll-out of a central customer service application in Essen, Germany. You will be reporting to the leads of European Cluster Land Systems department. You will be responsible to steer and execute the project in a dedicated squad starting from the requirement elicitation and specification until the final deployment and rollout. When the CXone rollout will be finished, we will have other interesting and challenging projects to be managed in the future.
Tasks and responsibilities:
  • Take full responsibility for the definition, approach, facilitation and satisfactory implementation of the project in an agile setup
  • Plan, execute and realize the deliverables of the project in line with the goals set by the owners of the business - not only formally but also project content related
  • Keep the engagement and obtain support of key stakeholders to understand the business needs and transform them into solid business requirements
  • Take care about the proper Demand Management and implementation, e.g. by performing process analysis and specifications in close alignment with business
  • Be responsible to and align with IT teams, developers and suppliers
  • Continuously improve your own professional skills and contribute to the growth of project management maturity on Competence Center and global levels


  • Study to university degree level of natural sciences, computer science, business, or an equivalent education.
  • Several years of project management experience in complex business software projects
  • Deep understanding of complex business processes, especially in area of Customer Service in a multi-national company
  • Affinity to actively manage the changes and challenges of the Digitalization in the Logistics industry
  • Proven experience in a business oriented IT organization with agile working attitudes and the scrum methodology
  • English fluent (spoken and written) is a MUST, additional languages are of advantage
  • Customer orientation and "can-do" attitude with a global mindset
  • Good communication and moderation skills in various international stakeholder levels
  • Willingness to occasionally travel within Europe

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


Do you have any further questions?
Do not hesitate to contact us.
We look forward to receiving your email!

Schenker AG
Kruppstraße 4
45128 Essen

* Equal Opportunity Employer: at DB Schenker we are proud of our diverse workforce and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.

Job Details


Project Manager (*)




Schenker AG Head Office


Essen, Nordrhein-Westfalen


Jan 27, 2021