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Global Account Director

Your tasks

Position Description Summary: Responsible for managing complex account relationships for the organization's multinational or large regional customers. Ensure excellent customer service, operational efficiencies and communications are maintained to achieve revenue and profit goals. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

  • Manage overall account relationships for existing multinational customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.
  • Responsible for account growth including strategy mapping, account penetration, customer relations management and business improvement initiatives
  • Partner with other sales professionals globally to orchestrate an account sales strategy and achieve global and/or regional growth
  • Primary point of liaison with customer on all business related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance
  • Maintain overview of the account status at all times and report as required using agreed tools.
  • Strategically partner with other departments (e.g. Product Development teams and Corporate/Regional Staff and Operations teams) to ensure continual, consistent service and growth
  • Internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements
  • Participate in global and/or regional strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional and country operations and staff leaders
  • Participate in Quarterly Business Reviews with the customer and regional and country operations and staff leaders
  • Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improvements
  • Achieve annual sales and profit goals for multinational or large regional customers
  • Responsible for customer profitability in conjunction with regional and country operations and staff leaders for transportation and supply chain services.
  • Identification of Global Account targets and execute business development of targeted accounts.
  • Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions in tandem with specialized partners within the organization, i.e. Customs Brokerage, Ocean, Logistics, IT.
  • Other duties and projects as assigned The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Requirements

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a sales director level position. Exceptional interpersonal, analytical, problem-solving, communication, leadership, and strategic skills required. Bachelor's degree or equivalent required. Advanced degree or equivalent preferred. Generally prefer 7-10 years of related sales or management experience. Comprehensive knowledge and understanding of domestic and international cargo operations required. Must demonstrate working knowledge of accounting, logistics, pricing, and informational technology. Core Competencies: Building Effective Teams Sets and communicates goals and assigns work based upon individual strengths and contributions. Sets an example of collaboration, encourages dialogues and differences, celebrates success of team and provides recognition. Builds trust and measures results. Business Acumen Understands business and commerce and relates to the organization's market and strategy. Is conversant with trends in industry, technology and competition and understands positioning and tactics in the marketplace. Customer Focus Develops and maintains mutually respectful and trusting relationships with internal and external customers and concentrates on always meeting or exceeding their expectations. Uses customer information and feedback to continuously evolve and improve products and services. Always acts, plans and executes with the customer needs in the forefront. Drive for Results Clearly sees goals and objectives and manages efforts effectively to achieve them. Able to overcome barriers and to keep self and others focused. Bottom line driven and is consistently a top performer. Innovation Management Has a comprehensive understanding of the marketplace for innovation and solid judgment about the potential for creative ideas and suggestions. Actively fosters creativity, conducts effective brainstorming and promotes creative or innovative solutions within the organization. Negotiating Demonstrates diplomacy as well as being direct and forceful, has the ability to gain concessions without damaging long term relationships or dialogue. Negotiates skillfully with internal and external groups by listening and demonstrating commitment and integrity, resulting in gained trust and credibility. Organizational Agility Understands and personifies the culture of the organization recognizing the formal and informal channels and networks that drive relationships and progress. Knows how to make things happen and get things done while showing respect and support for policies, procedures, practices and objectives. Planning Able to anticipate the scope and complexity of situations or deliverables and effectively evaluates and breaks down work, develops process and controls, assigns work and schedules resources accordingly. Is prepared and expects barriers, challenges, uncontrollable variables and adjust plans accordingly, measuring results. Presentation Skills Is able to command and engage a group in a variety of settings, while being well prepared and effectively presents the material. Creates and manages the group dynamic and is able to amend presentation strategy when it is not accomplishing the intended goal. Strategic Agility Sees future trends and consequences clearly based upon experience that reflects breadth and depth. Is constantly processing information and data with a view to the future. Is able to articulate strategic vision to educate colleagues or superiors and stakeholders and is able to translate into tactical reality.

Benefits

Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental
The option for separate dental coverage to cover preventative major and basic dental services.

401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit
We offer direct deposit to all employees.

Holidays
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Contact

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Details

Position

Global Account Director

ID

202104190043

Company

Schenker, Inc.

City

Miami, Florida

Created

Apr 18, 2021