At DB Schenker, we believe quality is what the customer says it is. Quality can be physically measured. So, if all the measurements add up to what the customer defined or needed, then what has been provided is quality. (Source: American Society for Quality – ASQ; Pocket guide to Q9001:2000)
Quality is at the heart of DB Schenker Global Airfreight Network. We are a founding member of Cargo iQ (formerly known as Cargo 2000). This organization has created the basis for an industry wide Quality Management system with tight audit procedures and certification process. Within the DB Schenker Global Air Freight Network there is a strong culture of continuous improvement. We are working in partnership with supply chain stakeholders to achieve quality improvements across the entire air freight network.
Cargo iQ also underpins the DB Schenker Quality Management System, enabling us to support the corporate strategy.