Tasks & Responsibilities * Plans, implements and supervises operation plan to ensure compliance with U.S. Customs regulation, responds to any deviations of the process and communicates exceptions and resolution suggestions to appropriate management * Frequently interact with team, outside customers, and/or functional peer groups at various management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules, etc. * Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met * Select, place, and train staff and define specific job assignments within specialty teams * Monitor and maintain working knowledge of brokerage team work activity, balance capacity and workload, while seeking improvement in the process and team efficiency * Review electronic files to ensure the documents are properly organized, and shipment notes are timely, accurate and informative * Supports brokerage functions such as classification, entry of goods, filing entries with U.S. Customs, bond cancellations, customs inspections and release of shipments * Strong knowledge and understanding of Participating Government Agency, interprets Customs regulations for applying correct classification to imported products * Monitor timely account set up, client profiles and billing activities; including but not limited to cost control, statement processing and Customs duty discrepancy * Work closely with transportation teams and peer-managers to seek mutual benefiting process and workflows * Monitor and control files within brokerage processing tools to maintain process flows * Continuous process improvement in all areas of responsibility Deliverables & Achievables * Filing of custom entries on all goods, maintain data integrity of process tools and assure pre-filing of all entries within company guidelines
* Analysis of situation or data * Exercise judgment of procedures and policies to determine appropriate action * Act as advisor to team as required to meet schedules or resolve problems * Customs brokerage license is preferred but not required * Understand results and impact of erroneous decisions or delays in process on internal and external customers * Exceptional interpersonal, analytical, problem-solving and communication skills required
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity