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MR & PR; Manager In Warehouse Checking Boxes,

Cloud Service Delivery Manager, Americas- hybrid

Vos tâches

Accountable and responsible for all services provided to our internal customers via our AWS/Azure cloud or our on-premises datacenter, for full-service lifecycle in terms of service de-livery strategy, service operations and optimization. You will manage cost and performance against agreed service levels, taking into account the latest technological developments and the release cycles. Other responsibilities include service level management, continuity management, performance management and budget planning for this specific services. You will manage escalations with regards to service delivery and aligns with other Service Managers on a regular basis. Tasks & Responsibilities:

  • Ensuring issue-free operation on the basis of service mgmt. according to ITIL by takeover accountability of all service components and service dependencies
  • Full responsibility for service budget (incl. billing), scope and quality
  • Plans and monitors the service budget and resources
  • Escalates in case of deviations
  • Act as a quality gate keeper to ensure operational readiness for changes/ new releases/initial rollout in countries, e.g. as representative in Change Advisory Board
  • Manage the service design and maintain the related service catalogue items (incl. service description)
  • Implementation of the service improvement plan (SIP), capacity plans, availability plan and IT service continuity plans aligned with our strategy and target architecture
  • Implementation of IT Service Mgmt. processes for the responsible Services
  • Assurance of IT-based service quality accord. to SLA/OLA
  • Derive improvement measures and track their implementation development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA ("continuous improvement process")


Details/Specification/Explanation of the role specific skills

  • University degree level of natural sciences, computer science, business, or an equivalent education.
  • Proven experience in the area of ITSM and in-depth knowledge of the processes of service management (ITIL).
  • Experiences in delivering of cloud-based services via AWS/Microsoft Azure or equivalent experiences in delivering On-Prem Datacenter services.
  • Experience in maintaining, optimizing and developing global … services in close cooperation with internal & external service providers
  • Broad knowledge about network technology, protocols and general concepts
  • Ability to manage small projects
  • ITIL certification
  • Good communication and presentation skills to work in a multi-cultural, multinational environment
  • Team- and result- oriented and driven by goal achievement with a strong focus on high quality service performance
  • Excellent English language skills: German is a plus The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.


We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

The option for separate vision coverage for eye exams, frames, and contact lenses.

The option for separate dental coverage to cover preventative major and basic dental services.

The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit
We offer direct deposit to all employees.

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays.

Notre offre

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Détails de la mission


Cloud Service Delivery Manager, Americas- hybrid




Schenker, Inc.


Lakewood, Colorado


10 août 2022