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Junior Service Desk Agent / Junior HelpDesk

Sus tareas

Providing professional L1 technical support to the employees of DB Schenker, worldwide, via remote support and in person, where necessary.
Handling of tickets within our global Service Desk in accordance to the working instructions and SOPs provided.
Onboarding and offboarding of employees, providing them with the necessary tools and equipment needed to start working.
Handling company equipment in a responsible and organized manner, as well as keeping track of the stock.
Assisting with special IT requests, such as providing technical support during town hall meetings, video conferences, printer maintenance etc.
Collaboration with external suppliers (i.e. Vodafone, Konica Minolta) to perform IT related service activities for the company.


Completed university degree;
Passionate about IT (software + hardware) and helping others;
Experience with Windows 10, basic knowledge about Microsoft Office 365 and Azure Active Directory;
Basic understanding of networking principles (WLAN, LAN, VPN, VOIP etc.);
Advanced level of English is mandatory;
Ability to work in a team, especially on a global level, communication and customer service abilities / social skills;
Ability to work in an organized manner, following working instructions, SOPs as well as showing an interest to learn them and improve them;
Availability to work from different locations within Bucharest

Nuestra oferta

Meal tickets;
Access to DB Schenker specialized trainings and courses;
Working in a multinational company;
Bookster subscription;
Discount package at DB Schenker suppliers;
Dedicated events and activities for employees.

Detalles del trabajo


Junior Service Desk Agent / Junior HelpDesk




Schenker Logistics Romania SA


Bucharest, Arad