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MR & PR; Manager In Warehouse Checking Boxes,

IB Troubleshooter Technician

Your tasks

Tasks & Responsibilities:

  • Documenting inbound discrepancies using an electronic Problem Log
  • Communicating with internal and external teams to validate/verify all issues and discrepancies
  • Physically segregate product to a quarantine area until the exception has been resolved
  • Make adjustments to inbound paperwork and/or system (WMS) parameters to accurately reflect the resulting disposition
  • Upon resolution of the exception, ensure product is physically and systemically dispositioned per the approved resolution
  • Proficient in multiple processes with the ability to communicate effectively
  • Identify inability to learn tasks and present materials in multiple ways to help employees understand.
  • Perform work safely and in accordance with company and customer standards and safety regulations. Report unsafe conditions or accidents to the appropriate person.
  • Build relationships with managers and employees
  • Operational support for product activities as-needed (picking, packing, shipping, other)
  • Able to work independently with minimum supervision.


Details/Specification/Explanation of the role specific skills

  • High school diploma or GED and 2-5 years of relevant experience.
  • Proficiency in Microsoft Office programs to include Excel, Word, PowerPoint, and Outlook or ability to learn.
  • Prior experience in departmental specific processes.
  • Prior experience using warehouse material handling equipment
  • Excellent organizational skills.
  • Must be safety conscience.
  • Customer service driven.
  • Strong team player. With or without accommodation:
  • Ability to follow policies and procedures.
  • Ability to read, write and interpret information.
  • Ability to add, subtract, multiply and divide.
  • Ability to use hands to manipulate, handle, or feel.
  • Ability to sit/walk/stand for up to 12 hours per day.
  • Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
  • Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
  • Ability to lift/carry items less than 30 pounds.


401(k), Dental, Direct Deposit, Holidays, Medical, Vision

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Details


IB Troubleshooter Technician




Schenker, Inc.


Houston, Texas


19 May 2022