Information regarding damage/loss
This is the contact page for Schenker Norway AS and claims for transport which Schenker Norway is a part of.
If damage/loss has occurred, this is how you should proceed:
Press here to fill out our online eClaims form.
Attach the following documentation:
Damages not classified as total damage will be reimbursed according to scope of damage, price reduction or repair costs.
Damaged cargo must be kept available until the claim is finalized.
If you have any questions, please contact us at +47 227 27 400
Take immediate contact with our Customer Service, email@example.com, for tracking and eventual search for the cargo.
If you have already been in contact with our Customer Service and they have forwarded the case to us, then you can file your claim here at our online form eClaims
All claims must be submitted in writing and must contain a specified amount.
By filling out our online claim form here your claim will be submitted.
Make sure to add the following documentation:
The invoice address of the Claims Department is:
Postboks 292, Alnabru
Always provide our waybill number, STT number or our casefile number on the invoice.
Please provide bank account number and payment reference.
According to National Legislation, VAT is not reimbursed for companies or self-employed personnel.
The transports iability in case of damage/loss/delay is limited in accordance to applicable laws and regulations:
All transports are regulated in accordance to Lov om vegfraktavtaler, CMR, Haag-Visby and Warszaw Convention. Other assignments are regulated within NSAB 2015, except §27c Storage
Cargo is accepted for transport according to the, at any time, applicable laws, regulations and freight rates.
The transport buyer can protect themselves against normal transport risks by purchasing cargo insurance. Schenker AS has the possibility to provide such cargo insurance via a cooperation with an insurance company, but for single shipments only.
For more information regarding insurance, contact our Booking Department at firstname.lastname@example.org