Head of Ocean Processes & Systems

Process re-engineering, automation, and integration: Eliminate waste and non-value adding activities. Use smart and innovative IT solutions to automate manual processes; drive integration with business partners (internal and external) to eliminate redundant processing and drive data quality at the source.

Support regional and corporate P&S in defining and improving process standards that enable quality, efficiency, and economies of scale as well as compliance with global and local regulations relevant for Ocean operations.

Seek opportunities to improve productivity across the Ocean commercial and

operational functions (incl. supervisor level)

Work with Branches to identify optimization requirements and opportunities

Work with Regional P&S and other Countries to advise, align, and prioritize
Drive implementation activities into Branches (processes and tools)

Own business cases for implementation and value realization at Cluster/Country

level

Promote and support a culture and discipline of Continuous Improvement

Identify local process automation and business partner integration opportunities and

evaluate business impact

Work with Country PMs and Regional P&S to evaluate and prioritize opportunities

Drive deployment of tools at country level, coach and support BU S&P Super Users

as required

Coach and support P&S Super Users in Cluster/Country as required

Governance, Quality & Standardization: Establish and enforce standards that drive quality, eliminate rework, and enable the industrialization of our processes.

Work with Branch Managers and P&S Super Users to drive implementation of

process standards

Monitor adherence to standards, process quality and regulatory compliance within

the country

Provide country business processes and requirements to Regional Processes,

Optimization and Governance Head

Update and communicate country General Ocean Freight SOP

Conduct audits in country organization towards compliance with Standard Operating

Procedures

Inform Regional Processes, Optimization and Governance Head on the changes of

country regulatory compliance

Validate and approve change requests for updates in country level ocean related

master data

Address / escalate sustained deficiencies with Branch Managers, Country PMs, and

Regional P&S

Guide and support Branch P&S Super Users as required

Tools and Enablement: Provide operations with the right tools and enable staff and supervisors to work effectively and efficiently

Working closely with Super Users identify functional improvement opportunities

Produce high quality business specifications; challenge end-users and Super Users

to clearly articulate underlying business requirements across applicable business scenarios and evaluate business impact

Work with Country PMs and Regional P&S to evaluate and prioritize opportunities
Drive deployment of tools at country level, coach and support Super Users as

required

Execute UAT test cases under coordination of Regional P&S Manager/Team;

organize UAT across Super Users in Cluster/Country as required

Organizational Restructuring: Re-think how we organize ourselves to deliver our services - from team to regional and global level. Drive economies of scale and economies of skills, sourcing activities at the right level and the right cost.

Closely work with Country PMs and Regional P&S to identify & shape opportunities for leveraging economies of scale and skill, wage arbitrage as well as for improving role clarity

Drive implementation of global, regional, and local process centralization initiatives

Coach and support Super Users as required

Organizational learning, training, and operational support: Establish a culture of best- practice sharing, on-going learning, and constructively challenging the status quo. Leverage and promote a Continuous Improvement mindset and supporting methods. Provide the methods and materials to deliver consistent and current training to operations.

Localize global training material where required, aligned with global standards
Provide regular onboarding / refresher / skill-up trainings

For major system deployments and global initiatives/projects provide process

specific training beyond system functionality under guidance of Regional PSM;
ensure onboarding of Super Users for new system

Establish methods and tools for regularly assessing skill gaps and actions to address

same within Ocean Freight Operations

Actively contribute to knowledge and best practice sharing across the global P&S

Team

Contribute to creation and maintenance of Ocean training material

Work closely with Country Product Management and P+O to develop local training

solutions

Act as first level of support issue resolution in area of expertise as part of a global

expert network, embedded into global support process and model as maintained by Regional Ocean Training and Support Manager