This position is responsible for overall team performance towards supports customers by providing helpful information, solutions while ensuring customers are satisfied with company’s products, services and features. The position also follows up actions and monitoring daily customer / operations related issues. Communicate effectively with internal and external customers and vendors. Cultivate and embrace LEAN way of management to ensure cost effective operations.
Job Responsibilities (duties / task)
2.1 Relaying extensive product information to customers.
2.2 Express operations strategies and objectives to make sure that the department
reaches its target and operates effectively.
2.3 Developing long term plans to achieve the goals and objectives.
2.4 Analyzing team performance through Key Performance Index ("KPI")
2.5 Check on the performance of the operations of both internal service providers and
external service providers
2.6 Supervising Day to day operation in the customer service department. Creating
effective customer service procedure, policies and standards
2.7 Ensuring all required milestones are being updated in timely and orderly manner
2.8 Liaison with other Sections to preserve customer- oriented service towards
customers
2.9 Lead all problems solving needs through ability to identify problems and capability to
evaluate the issue and define solution. Developing customer satisfaction goals and
coordinating with the team to meet them on a steady basis.
2.10 Managing the operations cost and create cost effective customer service /
operations team.
2.11 Managing, evaluating and reporting on Customer Service /Operations activities.
Maintaining accurate records and documenting all customer service activities and
discussions.
2.12 Provide training to new customer service coordinator
2.13 Other necessary tasks assign by Superior
Job Specification (qualification, experience, skills, attributes)
3.1 Diploma/Degree in Logistics and Supply Chain Management or Business Management.
3.2 Minimum five (5) year’s work experiences in the forwarding industry
3.3 Knowledge of Microsoft Excel and Microsoft Words would be an advantage
3.4 Service oriented, good interpersonal and communication skills.
Beneficios:
Total Rewards Package
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Employee Insurance Benefits
We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To be considered for this position you must have valid rights to work and live in Malaysia