The cooperation between Hilti and DB Schenker in respect of logistics services provided in the Logistics Warehouse in Wrocław dates back to 2011 when the first contract was signed. The companies have just completed the process of renewing their agreement until 2022, which means that they have been cooperating for nearly a decade.
Hilti sells products intended for the construction sector. Its offer includes complex installation and mounting systems for the construction and industry sectors as well as power tools and accessories.
DB Schenker runs for Hilti the Regional Distribution Centre that supports the territory of Poland and Germany; there are plans to support the Czech and Slovakian markets as well. From the Wrocław warehouse the goods are transported both to Hilti Store showrooms and direct recipients. The operator is responsible for handling the orders – picking and packing, unloading and loading of goods, handling returns and storage, including storage of hazardous and temperature-sensitive products that must be kept in temperature-controlled environments. In addition, DB Schenker ensures storage of long loads of up to 6 meters in length, labelling and other value added services (VAS). The operator also takes part in the supply of spare parts to the Hilti tool service located in Nowa Wieś Wrocławska.
The Regional Distribution Centre in Wrocław is part of the Hilti Logistics Europe Central (LEC) region, where Hilti runs its four other centres, located in Oberhausen, Nuremberg, (Germany), Vienna (Austria) and Adliswil (Switzerland).
“The Regional Distribution Centre in Wrocław is an important link in the Hilti European distribution network. Thanks to mutual understanding for the needs and transparent communication, both companies were able to build strong partnership relations, which directly translates not only into their success and further development, but also into the end user satisfaction”, says Natalia Pawłowska, a Project Manager in the Logistics team of Hilti Polska, in charge of DB Schenker relationships.
Hilti is a global supplier of solutions for the construction industry. DB Schenker cooperates with Hilti in 12 warehouses located in various parts of the world: apart from Poland also in Japan, Australia, Finland, India, New Zealand, Turkey, Taiwan, Malaysia and Argentina. The warehouse in Poland operates on a very large scale. The volume supported by Wrocław is higher than in at least the other 10 remaining locations.
The Centre in Wrocław ranks very high not only in terms of the scale of its operation but also in terms of the implementation of performance and quality indicators.
“We find highly helpful in day-to-day work the fact that both Hilti and DB Schenker mutually understand and have experience in functioning in the LEAN culture. We jointly execute a number of projects, workshops and visits to our other units. It serves the purpose of sharing knowledge, inspiring one another, and thus of developing optimum operational solutions. This type of continuous improvement, strengthened by mutual trust and transparency, finally translates into the end customer satisfaction. That is what this is all about”, says Dariusz Doroś, VP Contract Logistics Northeast Europe DB Schenker.
It is worthwhile to add that last year the Warehouse in Wrocław run by DB Schenker achieved the BRONZE status in accordance with the Xsite corporate standard used to measure operational excellence. Thus, it was included among the top four best managed warehouses of the 750 warehouse locations in the DB Schenker group worldwide.
“In 2020, we are planning to achieve the SILVER certificate, currently held by three DB Schenker warehouses in the world, including one in Teresin near Warsaw. The Warehouse in Wrocław intends to join this group”, says Paweł Janaszek, Warehouse Manager in Wrocław in DB Schenker. “Thanks to building business relationships based on mutual respect, understanding and trust, we can jointly achieve the set targets which are very ambitious”, he adds.
What helps to build an appropriate relationship is structural approach to the implementation of projects as well as frequent, cyclical meetings at various management and operational levels. As a result thereof, the logistics operator ensures that both parties can clearly define their needs and expectations and agree on an appropriate action plan.