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Service Desk Agent (Swedish language)

Your tasks

  • Act as a Single Point of Contact for all IT Users
  • Log, categorize and prioritise all relevant incidents and -service requests
  • Provide first level support in order to restore the service as quickly as possible
  • Properly allocate incidents and service requests to other Resolver groups
  • Be part of Mon-Fri 9-17 on duty service with weekends coverage every couple of weeks

Requirements

  • Proven working experience in providing IT Support
  • Comprehensive knowledge of basic hardware and software products
  • Advanced troubleshooting skills
  • Customer service orientation
  • Fluent written & spoken swedish language
  • Experience in ITSM tool usage (i.e. Service Now, Remedy, HP SM etc.)
  • ITIL knowledge

Our offer

  • Private health care with an option for a family coverage
  • Group life insurance
  • Subsidized sport cards, cinema and theatre tickets
  • Structured training and development program
  • Clear career path
  • Work for a global industry leader
  • Various challenges at work
  • Great atmosphere
  • Opportunity to participate in the employee volunteering program 9-17 working hours

Contact

Job Details

Position

Service Desk Agent (Swedish language)

ID

201909180012

Company

Schenker Technology Center (Warsaw) Sp. z o.o.

City

Warsaw

Created

Sep 17, 2019