161110_icono_product_teaser Shape Shape 161110_icono_product_teaser icon-arrow-left icon-arrow-right icon-first icon-last 161110_icono_product_teaser 161110_icono_product_teaser location-pin 161110_icono_product_teaser 161110_icono_product_teaser contact-desktop-white careers-desktop-white

Application Support Specialist

Twoje zadania

  • Maintains application support processes and checks that all requests for support are dealt with procedures
  • Uses application management software and tools to investigate issues, collect performance statistics and create reports
  • Prioritizes and diagnoses incidents according to agreed procedures
  • Investigates causes of incidents and seeks resolution
  • Escalates unresolved incidents
  • Initiates and monitors actions to investigate and resolve problems.
  • Determines problem fixes/remedies
  • Assists with the implementation of agreed remedies and preventative measures
  • Carries out agreed applications maintenance tasks
  • “Go Live” support after introduction of new solutions
  • Support the processing of service requests

Wymagania

  • Customer service oriented.
  • Knowing air and ocean business would be advantage.
  • Committed to quality, persistent with energy and focus, as well as the ability to conform to shifting priorities, demands and timelines promptly and efficiently.
  • Quick learner with the ability to understand, and deal with complexity, quickly and accurately resolving any issues found.
  • A good team member, able to work on own initiative but deliver in a team.
  • English language skills essential

Nasza oferta

  • Private health care with an option for a family coverage
  • Group life insurance
  • Subsidized sport cards, cinema and theatre tickets
  • Structured training and development program
  • Great atmosphere

Kontakt

Szczegóły oferty

Stanowisko

Application Support Specialist

ID

201809050018

Firma

Schenker Technology Center (Warsaw) Sp. z o.o.

Miasto

Warsaw

Utworzono

2019-06-03