- Maintains application support processes and checks that all requests for support are dealt with procedures
- Uses application management software and tools to investigate issues, collect performance statistics and create reports
- Prioritizes and diagnoses incidents according to agreed procedures
- Investigates causes of incidents and seeks resolution
- Escalates unresolved incidents
- Initiates and monitors actions to investigate and resolve problems.
- Determines problem fixes/remedies
- Assists with the implementation of agreed remedies and preventative measures
- Carries out agreed applications maintenance tasks
- “Go Live” support after introduction of new solutions
- Support the processing of service requests
- Customer service experience.
- Committed to quality, persistent with energy and focus, as well as the ability to conform to shifting priorities, demands and timelines promptly and efficiently.
- Quick learner with the ability to understand, and deal with complexity, quickly and accurately resolving any issues found.
- A good team member, able to work on own initiative but deliver in a team.
- English language skills essential
- Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible
- Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets, group insurance, anual bonus.
- Great atmosphere. Awesome people, foosball and after work beer is at your disposal.
- Challenges. We are not afraid of challenges because they are fun to solve
- Development. We are offering you not just a job but the place where you can professionally and personally grow
- Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well.