MR & PR; Manager In Warehouse Checking Boxes,

Team Leader/Incident Manager

Twoje zadania

As part of our Technology Solution Centre in Warsaw, you will assume full responsibility for all activities within Application Support 24/7 managed service. You will be also in the role of Service Manager for global Application Support coordinating the delivery of the service form all Global Delivery Hubs of TSC.
You will be responsible for the motivation and development of employees and for giving them functional guidance in alignment with functional and disciplinary manager. You will be responsible for resource planning and prioritization of tasks.
You will make sure that agreed level of service is delivered in your area of responsibility. You will drive continuous improvement initiatives to move the quality of service to new levels and ensure financial efficiency of the support provided by your team.
As the Team Leader:
* Ensure all agreed IT activities and duties in the area of Application Support 24/7 managed service are properly executed
* Plan and manage shift schedule, weekly, monthly
* Setup and implement effective escalation management
* Establish very effective communication at all levels
* Oversee proper execution of new service onboarding to the team in Warsaw
* Act as functional & disciplinary manager for the assigned team in Warsaw
* Lead functionally the team and take appropriate action where team performance deviates from agreed level
* Together with functional and disciplinary managers plan and support employee's development
* Plan, monitor and review performance targets for assigned employees
* Report the status to senior management
* Manage the expectations of all stakeholders
* Ensure employees are motivated
* Provide mentoring and support for employees as necessary
* Plan and monitor budget and resources
As the Incident manager:
* Be the POC for major incidents from Service Operations
* Ensure that incidents and request are handled according to agreed procedures and meet agreed service level targets
* Ensure problem management process is implemented, root cause for incidents are analysed and improvements are implemented to reduce the number of incidents
You will be also expected to:
* Contribute to setup and implementation of the strategy for application operations & support in Solution Operations
* Contribute to the strategy for the TSC Warsaw
* Contribute to potential process improvements and implement changes accordingly


* University degree
* 3-5 years of relevant technical and business experience
* Experience in supervising teams
* Experience in building relations with people at different organization levels
* Experience in application operations and support
* Experience in Incident management
* Experience in applying ITIL framework
* Fluency in written and spoken English
* Strong communication skills
* Strong leadership skills
* Intercultural competence
* Global mindset
* Solution orientation
* Willingness to learn
* Willingness to travel


Annual Bonus, Holiday Bonus, Language Courses, Life insurance, Medical healthcare package, Pension Program (PPE), Professional Development, Sport Card, Work-life Balance, Working Internationally

Nasza oferta

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.


Szczegóły oferty


Team Leader/Incident Manager




Schenker Technology Center (Warsaw) Sp. z o.o.


Warsaw, Masovia