MR & PR; Manager In Warehouse Checking Boxes,

Service Manager

Twoje zadania

Service Manager will be accountable and responsible for AS247 Global service ("End-to-End") for full-service lifecycle, in terms of service delivery strategy, service operations and optimization. Other responsibilities include service level management, continuity management, performance management and capacity mgmt. for AS247 service. Services can be customer focused services or internal supporting services. He/she manages escalations with regards to service delivery and aligns with other Service Managers/ Partners on a regular basis
Responsibilities:
  • Acts as single point of contact (SPOC) for the ITservice he/she represents
  • Steers respective subservices, suppliers, and vendors of the service
  • Ensures that demands are factored into capacity plans for all associated systems
  • Ensuring issue-free operation on the basis of service mgmt. according to ITIL by takeover accountability of all service components and service dependencies
  • Full responsibility for service scope, review, processes, and quality
  • Plans and monitors the service resources
  • Escalates in case of deviations
  • Act as a quality gatekeeper to ensure operational readiness for changes/new releases/initial rollout in countries, e.g. as a representative in Change Advisory Board
  • Manage the service design and maintain the related service catalog items (incl. service description)
  • Implementation of the service improvement plan (SIP), capacity plans, availability plan, IT service continuity plans
  • Implementation of IT Service Mgmt. processes for the responsible Services
  • Assurance of IT-based service quality accord. to SLA/OLA
  • Derive improvement measures and track their implementation development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA/OLA
  • Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change, and Configuration Mgmt.)
  • Responsible security management for the service components
  • Communication Management with all involved parties and stakeholders

Wymagania

  • Experienced Service Manager with at least 3 years of work experiences
  • IT Infrastructure Library (ITIL) qualification
  • Profound knowledge in Service Mgmt. (Process development, continuity and availability mgmt., SLA/OLA creation, Service reviews, Capacity mgmt. and Service transition, Service Onboarding)
  • Experience identifying process improvements and coordinating their implementation
  • International experience in customer projects and service management
  • Understanding of business and IT processes
  • Strong organizational and multi-tasking skills
  • Customer and service orientation
  • Strong interpersonal skills and ability to work effectively across diverse organizations, groups, and functions
  • Flexible thinker able to operate in a changing environment
  • Team player with very good communication skills
  • High system affinity and challenger mentality
  • Proven presentation skills
  • Fluent Business English (written and spoken)
  • Excellent MS Office skills (Word, Excel, PowerPoint, Power BI, Outlook, Visio, etc.)
Nice to have:
  • Agile/ Scrum experience and certification
  • PRINCE2® or PMI® certified

Benefity

Annual Bonus, Holiday Bonus, Language Courses, Life insurance, Medical healthcare package, Pension Program (PPE), Professional Development, Sport Card, Work-life Balance, Working Internationally

Nasza oferta

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Kontakt

Szczegóły oferty

Stanowisko

Service Manager

ID

202103010033

Firma

Schenker Technology Center (Warsaw) Sp. z o.o.

Miasto

Warsaw, Masovia

Utworzono

2021-02-28