As suas funções
Position Description Summary:
Under limited supervision, position is responsible for providing effective customer service and maintaining customer satisfaction. Performs a variety of administrative and general office duties to support coordination and movement of customer's shipments. Provides information to resolve both external and internal customer/shipment related problems.
Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
* Monitor service performance identifying root cause of failure
* Work internally and externally to improve service by development and implementation of corrective action plan(s)
* Compile reports necessary for measurement of corporate and account performance
* Develop and maintain procedures/processes that improve customer service
* Effective customer communication relative to work assignment
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.
Requisitos
A sua oferta
401(k), Dental, Direct Deposit, Holidays, Medical, Vision