Exceptional situations require exceptional solutions. While the current COVID-19 struck time is nothing short of extraordinary, DB Schenker in Saudi Arabia continues to stand by its customers. Here's an example - a successful import of critical cargo from Korea.
A charter service was required to meet the urgent requirement of pumping equipment in Saudi Arabia for a world-class full-conversion oil refinery that spans over five million square meters in the city of Yanbu.
Winning together with the customer
The local team's meticulous planning helped to deliver on DB Schenker's commitment to a very short lead-time as any delay could have resulted in plant shutdown and huge daily losses for the customer. The job required extensive preparation and coordination by the team in Saudi Arabia between DB Schenker in Germany and Korea.
The team in Europe ensured traffic rights permits from the countries on the flight path, whereas the colleagues in Korea prepared for a fast cargo loading to avoid any delays. Meanwhile, the KSA team's partnership with the local authorities helped to get the required landing permits in Jeddah and on spot clearance of the shipment as soon as cargo was discharged from the aircraft. Amongst many other things, the team also arranged a 100-ton crane and low bed trailer.
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