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Infobanner Coronavirus DB Schenker

Novel Coronavirus

Customer advisory updates

Heightened Measures due to COVID-19

Updates for March 23

Air Freight

With travel restrictions imposed in multiple countries worldwide, Singapore Airlines announced today that they would be cutting around 96% of their passenger fights till end April 2020. Many other carriers have announced similar measures, almost completely reducing our export passenger flight cargo capacity.

Freighter options remain limited, and we are working hard with our airline partners to secure space for your shipments.

There has been a significant surge in rates and all quotations moving forward will be on spot basis, and subject to change. Our sales team will reach out to you for possibilities around uplift capacity & rates.

Updates for March 20

Dear Valued Customer, 
With new border control measures in place by the Singapore government, Schenker Singapore has put in place the following revised measures: 

  • In accordance with MOH guidelines, all employees with travel history to the affected countries, namely ASEAN countries, Japan, South Korea, Iran, Switzerland, Italy, France, Germany, Spain or the United Kingdom within the last 14 days and arriving after 16 March, 2359 hours will be required to remain in their place of residence at all times for a 14-day period under a Stay-Home Notice (SHN);
  • The list of affected countries can be found at: https://www.moh.gov.sg/covid-19/healthclearance
  • SHN will not apply to Sea and Land Crossings with Malaysia;
  • As an added precautionary measure, for employees who have traveled to non-affected countries, they will need to serve a 14-day Leave of Absence (LOA);
  • Globally, DB Schenker has suspended non-critical business travel to all countries. 

We will maintain all security and screening measures implemented, detailed below: 

  • We have set up a Pandemic Management Team, comprising our HODs and led by our CEO. They are further supported by Pandemic Site Leads and Coordinators appointed at all our sites to ensure the expedient dissemination of information and enforcement of our protection measures;
  • Workplace cleanliness has been enhanced in accordance to guidelines from NEA;
  • All staff will have their temperatures taken twice per day, with records captured in our internal web portal;
  • All visitors will have their temperature taken, travel history declared and be turned away if they have recent travel history to the countries listed above within the last 14 Days;
  • For staff with the 14-day Stay-Home Notice / Leave of Absence, they will be issued with a Pandemic Kit consisting of a personal thermometer along with a printed instructions, and will be required to report their temperature twice a day;
  • Screening points have been set up at all entry locations at our facilities.
       o 100% temperature screening to be done for all persons, on-foot or in-vehicle (Staff and Visitors). 

To ensure Business Continuity, the following measures will continually be enforced: 

  • Office staff have been split into 2 teams, and will either alternate from working from home, or be separated into different facilities to minimize contact;
  • Operations staff are also split into different shifts with no contact across the different shifts;  
  • Contingency sites have been identified to operate out from should there be site specific quarantine measures; 
  • We have set up Temporary Holding Areas at all facilities to house persons who are unwell while awaiting medical attention / ambulance. 

In view of Malaysia’s announcement to implement a Movement Control Order from 18-31 March 2020, here are the latest updates: 

  • We have secured accommodations for our Malaysian colleagues who need to commute to Singapore;
  • For office staff, they will have the option of working from their homes in Malaysia;
  • As of today, there are no restriction of cargo transport services into and out of Malaysia. In other words, Air, Ocean and Trucking services are still ongoing;
  • Schenker Malaysia will continue with all operations (Air, Ocean, Logistics and Land) in all branches and logistics sites;
  • We have attached a circular from Schenker Malaysia for reference. 

As of now, we foresee minimal disruptions to our services because of the Movement Control Order. We will keep you closely updated on any changes. 

In this challenging time, we ask for your patience and understanding, as we collectively deal with this environment of uncertainty. In the meantime, let us all continue to stay vigilant and practise good personal hygiene, to protect ourselves and our loved ones.


Benjamin Toh (Mr) 
On behalf of Schenker Singapore (Pte) Ltd