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MR & PR; Manager In Warehouse Checking Boxes,

Customer Service Team Leader

Your tasks

General Description

  • Customer Service team leader and customer service responsibility, especially KAM account.

Requirements

Specific Accountabilities

  • Customer Service team leader of 3-4 CS staff team
  • Customer service operation, mainly key customers (KAM customer)
  • Communication with Schenker branches and customers in Japan and overseas.
  • Shipment trace, customs clearance support, local handling coordination (delivery, cross docking and warehouse) and billing.
  • Schenker system entry
  • Customer visit with/without sales person
  • Attending Schenker visitors and customers
  • Site visit (ex. Airport terminal, customer’s site and etc.)
  • Supporting CS section manager in the section management


Skills Required

  • Good communication skills of Japanese / English
  • Good presentation skills (for internal/external)
  • PC skills (Excel / Word / PowerPoint)
  • Reporting ability


Experiences and Qualifications

  • More than 1 year of group, team or section leader (Manager) experience and more than 3 staff responsibilities.
  • At least 2 years of experience in air freight customer service, preferably taking care of KAM customers.

Our offer

Contact

Please contact below email.

Job Details

Position

Customer Service Team Leader

ID

201905150001

Company

Schenker-Seino Co. Ltd.

City

Narita

Created

May 14, 2019