Shape Shape 161110_icono_product_teaser icon-arrow-left icon-arrow-right icon-first icon-last 161110_icono_product_teaser 161110_icono_product_teaser location-pin 161110_icono_product_teaser 161110_icono_product_teaser contact-desktop-white careers-desktop-white

MR & PR; Manager In Warehouse Checking Boxes,

Customer Service Team Leader

Your tasks

General Description

  • Customer Service team leader and customer service responsibility, especially KAM account.


Specific Accountabilities

  • Customer Service team leader of 3-4 CS staff team
  • Customer service operation, mainly key customers (KAM customer)
  • Communication with Schenker branches and customers in Japan and overseas.
  • Shipment trace, customs clearance support, local handling coordination (delivery, cross docking and warehouse) and billing.
  • Schenker system entry
  • Customer visit with/without sales person
  • Attending Schenker visitors and customers
  • Site visit (ex. Airport terminal, customer’s site and etc.)
  • Supporting CS section manager in the section management

Skills Required

  • Good communication skills of Japanese / English
  • Good presentation skills (for internal/external)
  • PC skills (Excel / Word / PowerPoint)
  • Reporting ability

Experiences and Qualifications

  • More than 1 year of group, team or section leader (Manager) experience and more than 3 staff responsibilities.
  • At least 2 years of experience in air freight customer service, preferably taking care of KAM customers.

Our offer


Please contact below email.

Job Details


Customer Service Team Leader




Schenker-Seino Co. Ltd.




May 14, 2019