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Contact us on support-bts@dbschenker.com, we will be pleased to help you. Please note that you cannnot register to DB Schenker more than once with the same email address.

Place your order untill 16:00 one day before the required date of collection.

For now there are offers available for Land transport within Slovakia and to EU member states only. Import shipments will soon be available as well. If you have already entered the details of the shipment and you have recieved information that no calculation is available, just fill in the required data in the form and the price request will be automatically sent to our customer service at support-bts@dbschenker.com.

The order can be made only by subject (company) with valid registration number of the organization (IČO).

A company that is not registered in Slovakia must order the transport at DB SCHENKER in the country of your company registered seat

Instructions, contacts and other important information related to the transport can be added to the "Note" in the Order Summary (last preview before placing an official order)

Contact us at support-bts@dbschenker.com or you can contact directly the Schenker branch to which you belong to.

Contact us at support-bts@dbschenker.com or you can contact directly the Schenker branch to which you belong to.

You are probably using a keyboard without numeric part, please, switch your keyboard to English language (Alt + Shift).

The courier will bring the labels to the place of collection, however, the customer is responsible for the correct labeling of the shipment.

The courier will bring the labels to the place of collection, however, we recommend the customers stick the labels on to each shipment themselves.

After placing the order, your Booking ID in the form NNNNNN-NNNNNN will be displayed on the left side of the screen, you will also receive an order confirmation via e-mail.

Please contact us on support-bts@dbschenker.com

Yes, you can edit the pre-filled data in the original shipment in individual steps.

If there are no additional data changes in the order before or during the shipping process, the price for the service you have chosen is final. The invoice will be automatically sent to your registered email address. If you need to receive invoices to another e-mail address, we recommend that you set up a mail forwarding policy in your e-mail applications from sk.sm.bts.invocing@dbschenker.com to the e-mail address you require.

Schenker operates with vehicles with hydraulic platform, however it is not automaticaly guaranteed, therefore it is necessary to state this requirement in the „Note“ in the Order Summary, e.g. "I want a vehicle with a hydraulic platform for both loading and unloading. "

Yes, please just click on the Track Shipment icon next to the shipment, or you can see the movement of your shipment in the timeline.