Skip to content
Artboard Created with Sketch.

Data protection principles

This Data protection principles applies exclusively to the internet content and services of TRANSA Spedition GmbH and within the scope of the employment relationship.

Thank you for your interest in our company, our products and our services. Our privacy notice aims to let you know what data we collect from you, how we use this data and how you can object to the use of data.

It is basically possible to use our web pages without providing personal data. Certain services and activities provided by our company via our internet site may make it necessary to process personal data. The following privacy notice will provide you with detailed information about this. Please note that our web pages may contain links to other providers that are not covered by this privacy notice.


1. Brief

Who is responsible for collecting and processing data?

TRANSA Spedition GmbH
Sprendlinger Landstraße 175,
63069 Offenbach,
Telefon: +49 84 007 0,

collects and processes your data as the controller.

Do you have any questions, suggestions or complaints regarding the processing of your personal data? If so, please contact our data protection officer directly;

Gabriele Töllner
Lyoner Strasse 15,
60528 Frankfurt a.M
Tel: +49 69 24744-1020


2. Lupe

What data do we collect and why are we processing your data?

We collect and process your data only for clearly defined purposes. These arise because of technical necessity, contractual requirements or express requests made by the user.

Thus, we require personal data from you in order to fulfill a contract. We use this data for order processing, collection, delivery, order picking, returns processing, movement of goods, payment processing, credit assessments, delivery to the designated address and, where applicable, for processing cancellations and refunds. In short, to carry out our logistics services.

For reasons of technical necessity, certain data is collected and stored when you visit our web pages. This includes e.g. the date and duration of your visit, the web pages visited, data identifying your browser and type of operating system and the web page via which you came to us.

  • If we obtain your consent to perform processing operations involving your personal data this shall provide the legal basis pursuant to Article 6 (1) (a) of the EU General Data Protection Regulation (GDPR).
  • Where the processing of personal data is necessary for the performance of a contract with you, the contract provides the legal basis under Article 6(1) (b) GDPR. Article 6(1) (b) GDPR also applies to processing operations that are necessary for carrying out precontractual measures, such as in the case of inquiries about our products and services.
  • Where our company is under a legal obligation which makes it necessary to process personal data, such as for example to comply with tax obligations, such processing is based on Art. 6 (1) (c) GDPR.
  • Where necessary, we process your data to an extent that goes beyond performance of the contract in order to protect our legitimate interests or those of third parties pursuant to Art. 6 (1) (f) GDPR). Examples of this include: the revision and improvement of procedures for business management and the development of products and services; advertising, market research and opinion polling - provided you have not objected to the use of your data; the assertion and defense of legal claims; prevention and investigation of criminal offenses; safeguarding IT security and IT operations; consultation and exchange of data with credit agencies to determine creditworthiness and default risk
  • We collect your personal data for recruitment procedures and within the framework of the employment contract on the basis of Art. 6 (1) (b), Art. 88 General Data Protection Regulation (GDPR) in conjunction with Section 26 (1), sentence 1 German Federal Data Protection Act (BDSG)

3. Share

Do we share your data with third parties?

Contract processing generally requires the deployment of direct-reporting contract processors, such as data center operators, shipping and freight forwarding service providers, and other parties involved in contract performance. External service providers, who are commissioned by us to process data, are carefully selected and placed under a strict contractual obligation e.g. by way of rigorous technical and organizational measures and supplementary checks. Your data will only be transferred if you have provided your express consent or on the basis of a statutory provision.

Personal data will not be transferred to third countries outside the EU or EEA, or to an international organization, unless appropriate safeguards are in place. These include the EU standard contractual clauses as well as an adequacy decision by the EU Commission.

Irrespective of this, transfer may be necessary:

  • for the purposes of shipping, freight forwarding and customs clearance, to our affiliated transport operators, forwarding agents or Group offices;
  • for the purposes of credit assessments prior to conclusion of the contract via contractually bound credit agencies;
  • for the purposes of customer support by telephone and sometimes a call center;
  • where contact forms are used for dialog with the customer, we may send data to the relevant Group offices.
  • in the event of irregular payments or default on payments, we may send debt-claim data to a debt collection agency;

4. Kreuz

How long is your data stored?

Your data will be deleted as soon as they are no longer required for the purpose for which they were collected (e.g. within the framework of a contractual relationship). Your data must also be deleted if it is not permissible to store them (particularly if the data are inaccurate and correction is not possible). Where legal or practical obstacles prevent deletion, the data are blocked (e.g. special archiving obligations).

5. Rechte

Rights of data subjects

  • You can request information about the data that we have stored about you.
  • You can require correction, deletion and the restriction of processing (blocking) of your personal data if this is permitted by law and possible within the scope of an existing contractual relationship.
  • If you grant us consent to process your data, you can withdraw this at any time by the same method that you used to grant it. Withdrawal of consent shall not affect the lawfulness of processing which took place prior to withdrawal of consent. To exercise your rights, send a letter by post to the above-named controller.
  • In addition, you have the right to lodge a complaint with a data protection supervisory authority. The data protection supervisory responsible for our company is: Der Hessische Datenschutzbeauftragte, Gustav-Stresemann-Ring 1, 65189 Wiesbaden, E-Mail:

Examples of specific data processing operations

When you register to receive our newsletter, you are required to provide us with your email address. In this case, you are allowing us to use your email address for advertising purposes such as to send you information about similar products or other new features.

When you register for the newsletter, we store the IP address provided at that time by your internet service provider (ISP), in an anonymized form, information about the computer system being used and the date and time of registration. This is necessary in order to discover any possible misuse of the email address and therefore provides us with legal protection. You can unsubscribe from the newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter.

Personal data is collected in the course of competitions. The precise details, i.e. what data is collected and for what purpose, are available on the web page of the relevant competition.

We store your data in order to be able to send you the requested information material. The legal basis for data processing is your consent to the sending of advertising or information material. (Art. 6 (1) a) GDPR)

We are interested in maintaining customer relations with you and sending you information and offers. We therefore process your data on the basis of Article 6 (1) f) of the DSGVO (also with the help of service providers) in order to send you information and offers. We use your contact data (surname, first name, postal address) for advertising by post and for market research, provided that you do not object to such use. The e-mail address that we have received from you from a business relationship with you can also be used for advertising purposes.

You can object to this promotional use of your data at any time with effect for the future. You can send your objection (advertising objection) by e-mail to

We will delete your data as soon as you object to the sending of advertising. If it is pointed out on the postcard that this is only a one-time mailing, we will delete your data immediately after sending the information material again.

Due to statutory requirements, our web pages contain details enabling you to make fast electronic contact with us as well as direct communication with our companies. Where a data subject contacts us by email or via a contact form, the personal data thereby transferred will be stored automatically. This also applies to inquiries by telephone in which case the information provided by you will be stored in order to process your inquiry. This takes place for the purpose of processing or making contact. Sharing this personal data with third parties without your consent is not permitted unless we are under a legal obligation to do so.

In the course of issuing and processing offers, we process the contact details provided by you such as e.g. name, telephone number and email address as well as the offer address, address for loading and unloading and the list of removal items. If you order special services such as e.g. packing and unpacking, it is possible that the specialist staff receive knowledge of additional personal data. Our staff and any contractors that we deploy are contractually obliged to maintain confidentiality and subject to a general duty of non-disclosure. The relocation is followed up by an evaluation questionnaire about the relevant relocation. Participation is optional and can be refused at any time.

Payment data, such as bank account and credit card details, as well as contact and identification information, are collected in connection with shipping contracts and other services, for the purpose of processing payments. To authorize credit card payments, the verification code is used for every payment transaction. This is not stored but is used only for the purpose of processing the payment.

When using this general data and information, we do not draw any conclusions about the data subject. Such information is in fact required in order to ensure that our online content is correct, to optimize advertising for the internet site, to ensure that our IT systems and the technology for our internet site remain in working order at all times, and to provide prosecution authorities with information in the event of a cyberattack. This anonymized data and information ultimately serve to increase data protection and data security in our company. The anonymized data in the server log files is stored separately from all personal data entered by a data subject.

We are delighted that you are interested in us as a possible employer. The protection of personal data of job applicants*, employees and all our affiliated third parties is very important to us. We collect and process the personal data of job applicants for the recruitment procedure. Processing may also take place electronically. This mainly occurs where an applicant transmits application documents electronically, for example by email or via an online application tool, to the person responsible for processing it.

We collect personal data relating to you that is relevant for the recruitment procedure or which you transmit to us as part of the application process (including for example first name, surname, address, email, position applied for and the details of your personal application). In order to assess your application carefully, we may also need additional information, e.g. about your professional career.

If, during the application process, we ask you about your gender in the form of the desired salutation, this is exclusively due to the fact that we would like to write to you or address you in the correct manner. The indication of your age and/or the input of your date of birth is justified by the fact that for some of our activities a minimum age is legally intended. If you are a citizen of a country outside the EU, a work permit is required for Germany. Therefore we ask you in the application procedure also for your nationality.

When you make an online application, you enter your personal data into an online form or send them by email and upload the accompanying documents. In the case of applications by other channels, we collect the relevant information from your application and store your application documents in our system.

When you apply for a specific job or take part in a recruitment event, you can actively consent to the transmission of your personal data for the purpose of applying for other possible jobs in the same or another group company (national or international). If you do not give your consent or if you withdraw consent, this means that your application cannot be considered further for other jobs. You can withdraw your consent for transmission at any time by post to the address given above or by email to . Withdrawal of consent to the transmission of your application means that your application cannot be considered further for other jobs. If your application could be considered by another group company but we do not have your consent, we would always obtain your express consent before sharing your data.

Due to the organizational structure of Schenker Deutschland AG and depending on your chosen application channel, your application may be processed by various offices. In all cases, your personal data will be processed exclusively by the company responsible for the job advertisement and, where applicable, by service providers that are contractually bound and legally obliged to comply with the relevant data protection provisions.

Under the Anti-Terrorism Regulations EC 2580/2001 and EC 881/2002, Schenker Deutschland AG and all its affiliates are prohibited from maintaining commercial relations with persons or organizations suspected of terrorist activity. In order to comply with these Regulations, we are obliged to check all job applicants, who are invited to an interview, against a sanctions list of persons and organizations suspected of terrorism. This of course takes place in compliance with all data protection provisions.

When an employment contract comes into effect with an applicant, the data transmitted for the purpose of processing the employment relationship is stored in accordance with the statutory provisions. When no employment contract is concluded with the applicant, the application documents will be deleted automatically three months after notification of refusal has been given, unless other legitimate interests of the party responsible for processing prevent such deletion. Another legitimate interest in this sense is, for example, the duty to provide evidence in proceedings under the Equal Treatment Act (AGG). If you attend our Assessment Center for our sandwich degree courses or take part in our trainee program, we will store your results for a maximum period of 12 months.

In addition, you have the right to request us to delete your data. If you want us to delete your application data, subject to compliance with the statutory retention periods, please contact the address indicated above.

In the context of the employment relationship

A. Objectives and legal bases

1. Your personal data will be processed by your employer and any mentioned group companies primarily for establishing, implementing and terminating your employment (art 6 para 1b, art 88 GDPR  in conjunction with §26 para. 1 BSSG). For this purpose, it is necessary to collect various types of personal data, such as your contact information and HR master data and data which is required for your payroll or the transfer to the pension insurance fund. If this is necessary for the performance of your employment relationship, you are obliged to provide the necessary information and must otherwise expect that personnel processes will not function or that sanctions under employment law will also be possible. For important areas, e.g. the use of company IT, more specific regulations and legal bases are contained in company agreements. In the context of the implementation of the employment relationship, your personal data is collected and processed in particular for the more concrete purposes listed below - whereby, due to the factual context, such purposes are also named which are also covered exclusively or partially by the legal basis of a consent (they are marked with **):


  • Recruitment, onboarding, change of job, change and termination of employment relationship
  • Personnel data administration (master data administration, personnel file management, etc.)
  • Implementation of your employment relationship, e.g. work organization, equipment, performance of a task, supervision by the manager
  • compensation
  • Granting of benefits**, e.g. company travel, housing, rent subsidies, child care
  • Leave processing; working time regulations, time recording, time off
  • Qualification, further training and development**
  • Health care and examinations, if necessary fitness, health promotion and if necessary company integration management*.
  • Company pension scheme*.

2. Occasionally, your personal data may also be collected on the basis of consent given by you voluntarily in writing or in text form (Article 6 para. 1 a or Art. 9 para. 2 aGDPR , § 26 para. 2, 3 BDSG). This is only the case in very exceptional cases, for example in the context of voluntary personnel development measures, photo publications or additional offers to your advantage, e.g. child care or additional offers within the company pension schemes.

3. During your time of employment, your personal data will also be processed on the basis of overriding legitimate company interests (Art. 6 Para. 1 fGDPR). This is permissible if the interests of the company outweigh the personal right of the employees concerned in the concrete consideration of interests. This may be the case within the scope of the fulfilment of operational requirements, e.g. within the scope of video surveillance or access control for access to our buildings and the company premises, in order to protect the safety of the operating resources and employees and to preserve the domestic authority. Some of the above-mentioned collection or internal forwarding of personal data within the Group takes place on this legal basis in order for other Group companies to perform central functions for the purpose of efficient performance of Group tasks, such as the collection of data by the central legal department when it comes to safeguarding legal claims.

4. In the context of your employment with one of us, personal data is also collected by the employer or another company of the DB Group on the basis of other legal bases. This is particularly the case if personal data are collected and processed on the basis of legal obligations, e.g. tax or social security law (Art. 6 para. 1 c GDPRin connection with the respective legal obligation under European or national law, e.g. in accordance with the Tax Code or Social Security Code). The legal basis for possible measures of internal clarification of the facts of the case is Section 26 (1) sentence 2 BDSG; the DB Group also has provisions on this in works agreements.

5. special categories of data" - that is, health data or data about your ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as genetic data, biometric data for unique identification, health data or data about sex life or sexual orientation - may also be collected in the context of employment. The following applies to them: their collection and processing is subject to strict rules. They may only be collected based on the legal bases referred to in Article 9 (2)GDPR , e.g. on the basis of consent or, if necessary, in order to exercise or comply with rights and obligations under labour law, social security law or social protection.

B. Origin of data

The data is initially collected is based on the information you have provided yourself when establishing your employment, in particular from the personnel questionnaire. Further personal data is collected on the basis of your information, applications and notifications during your employment (e.g. change of marital status, indication of changed contact or account data), as well as in the context of your own activities, e.g. when using work tools such as scheduling systems, or on the basis of information from your superiors or third parties in connection with personnel processes in which your data is processed for a specific purpose (e.g. grouping, qualification, documentation of employee appraisals, payroll accounting, time recording). In addition, certain data is transferred from one personnel data system to other personnel data systems for a specific purpose (for example, data from identity management via interfaces to systems that you use or that HR uses). In addition, we receive personal data from authorities, social insurance carriers and, where applicable, other external third parties.


C. When will your data be deleted?

Your data will always be kept for as long as required for the respective purposes and subsequently deleted, considering the statutory retention periods. Once the purpose of the data collection has been achieved, data access will be restricted (i.e. blocked) for a necessary retention period during processing and subsequently deleted. This is based on differentiated deletion concepts

D. When is data passed on?

As part of your work, you make your personal data available to other employees as part of cooperation. Your personal data is exchanged between individual departments, Group companies and personnel systems in the DB Group to the extent necessary for the purposes described above. Furthermore, your personal data will be passed on to authorized external recipients to the extent necessary to fulfil the purpose on the basis of legal or contractual requirements, taking into account the principle of data economy. These include external contractors, tax authorities, social insurance carriers, banks, insurance companies, DB Group social institutions and auditors. These may also be recipients in other Member States of the European Union or the European Economic Area (EEA). In rare cases, e.g. in the case of delegation, recipients in countries outside the EU/EEA. In the latter case, this only takes place if the legal requirements are fulfilled and an appropriate level of data protection is ensured for the recipient. As the parent company of the Group, Deutsche Bahn AG has important central functions at its disposal which process personal data and may also act for subsidiaries of the Group. Personal data is processed in these central functions to the extent necessary for the following purposes:

- Corporate Communications and Marketing

- Central administration, e.g. legal department, central personnel department, compliance, auditing, corporate security, data protection organization

- Procurement, see eProcurement Portal and Supplier Portal

- Contractual transfer of real estate

- Sale of railway property, see

- Environment

Within the DB Group, there are also holding companies active for individual Business Areas which perform central functions for the Business Area similar to those described here. Insofar as these holding companies process personal data at the business segment level, they are responsible under data protection law for this. Other functions are in turn performed by the individual Group companies themselves, which then bear the data protection responsibility for them.

The processing of your data may become necessary in various contexts and is based in each case on different legal bases within the meaning of Article 6 or 9 of the Basic Data Protection Ordinance (GDPR).

E. Data Overview

An overview of the categories of personal data stored about you, including the procedures, the purpose of processing, recipients and persons with access rights can be found in document 08 ZF015 Annex Data Overview. It is important to us that we make the processing of your data transparent. The extent to which data about you is collected, processed and stored can be seen in the data overview.

In order to set up a customer account on eSchenker or Drive4Schenker, you have to provide the following mandatory information: first name, surname, company name, company address, email address, telephone number, preferred language, contact person at DB Schenker, VAT number (where applicable), company registration number. A personal account cannot be created if this data is not provided. We use this data to process your registration in the portal and for the associated services. Once you have set up your profile, you can insert additional information. Those details are optional.

Further information about how your data is handled is contained in the privacy notices for eSchenker and Drive4Schenker.

When using this general data and information, we do not draw any conclusions about the data subject. Such information is in fact required in order to ensure that our online content is correct, to optimize advertising for the internet site, to ensure that our IT systems and the technology for our internet site remain in working order at all times, and to provide prosecution authorities with information in the event of a cyberattack. This anonymized data and information ultimately serve to increase data protection and data security in our company. The anonymized data in the server log files is stored separately from all personal data entered by a data subject.

6. Cookie


Cookies are small files that are stored on your PC. These cookies enable our server to recognize your computer and make it easier for you to navigate and use our web pages. We distinguish between cookies that are essential for the technical functions of the web page and cookies that are not essential for the technical functions of the web page. The use of our web pages is generally possible without cookies that do not serve any technical purpose. Please note that if you refuse cookies used for advertising purposes, you will receive advertisements that are less personalized and less suited to your interests. You will, however, still be able to make full use of the web page.

You can set your browser to prevent tracking by cookies (do-not-track, tracking protection list) or to block storage of third-party cookies. In addition, we recommend that you make a regular check of stored cookies. The pages listed below show you how to change your browser settings:

Please note: if you delete all cookies, any opt-out cookies already on your hard drive may also be deleted so you may have to reactivate any previous opt-outs. 

We use the Matomo analytics platform (formerly Piwik) on our web page in order to analyze the use of our web page and regularly improve it. The statistics we obtain from this allow us to improve our content and make it more interesting for users. Information about how you use our web page, including your IP address, is stored by way of small text files (cookies). This data is anonymized and stored on our servers.
The legal basis for the use of Matomo is Art. 6 (1) Clause 1 (f) of the GDPR.
Your deactivation options: If you object to the analysis of your user behavior, you can configure your browser at any time to prevent the setting of analysis cookies. You can also decide whether your browser is allowed to store a unique web analysis cookie that enables the web page operator to record and analyze various statistical data. If you want to opt out, click the following link to store the Piwik deactivation cookie in your browser: 
You can decide whether your browser is allowed to store a unique web analysis cookie that enables the web page operator to record and analyze various statistical data. If you want to opt out, remove the following tick to store the Matomo deactivation cookie in your browser:

Your visit to this website is currently being logged by Matomo web analytics. Click here if you no longer want your visit to be logged.

Please note: If you delete all of your cookies, the deactivation cookie will also be deleted. This means that you will have to reactivate your opt-out of user behavior analysis.

This website uses Adobe Analytics, a web analysis service from Adobe Systems Software Ireland Limited (Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland). By using this analysis service, we aim to ensure that our website is designed to meet the requirements and is continually being optimized. We also use the analysis service to statistically record the use of our website which we evaluate in order to optimize our content.

Adobe Analytics uses cookies with a lifetime of 24 months which are stored on your end-user device and enable your use of the website to be analysed.

The information generated by the cookie is transferred to and stored on an Adobe server in the European Union. Prior to this, since a procedure for anonymizing your IP address is activated on this website, your IP address will be shortened. Adobe will use this information in order to evaluate for us your use of the website, to compile reports on website activities and to carry out additional services, on our behalf, relating to use of the website and the internet. This enables us to assess how often different sections and texts on our web pages are read, and whether or not our website design influences the extent of website usage. The statistics obtained enable us to improve our content and make it more interesting for you as a user.

Adobe shares this information with us exclusively as aggregate data showing general site usage. This data has no personal content and cannot be traced back to an individual.

Our service providers are contractually obliged to handle your data in accordance with privacy requirements.

The legal basis for the use of Adobe Analytics is Art. 6(1)(f) GDPR.

You can opt out of the creation of pseudonymized user profiles at any time. There are several ways of doing this:

1.) You can opt out Adobe Analytics by clicking the following link to place the deactivation cookie in your browser:

Click here to opt-out from Adobe Analytics

2.) You can also prevent storage of the cookies used for creating profiles by setting your browser software accordingly.

Please note: if you delete the cookies on your device, the opt-out cookie will also be deleted so you will need to reactivate your opt-out. has integrated Oracle Eloqua / Oracle Marketing Cloud components (hereafter "Eloqua") on this website. Eloqua matches relevant website content to data from interested parties, customers and their profiles, in order to allow website operators to address interested parties and customers more effectively and in a more targeted manner. The purpose of Eloqua is to increase the conversion rate of interested parties into customers and thus to increase the turnover of a website operator.

The operating company of Eloqua is the Oracle Corporation, 10 Van de Graaff Drive, Burlington, MA 01803, USA.

Eloqua sets a cookie on the information technology system of the data subject. Eloqua, on behalf of the, will use the data and information obtained through our website to evaluate the user behavior of the data subject who has used our website. In addition, Eloqua will use the data to create user activity reports on behalf, as well as other services for our company related to the use of our website.

The affected person can prevent the setting of cookies through our website, as shown above, at any time by means of a corresponding setting of the Internet browser used and thus permanently contradict the setting of cookies. Such a setting of the Internet browser used would also prevent Oracle from setting a cookie on the information technology system of the person concerned. In addition, cookies already set by Oracle can be deleted at any time via the Internet browser or other software programs. To prevent the setting of cookies please visit:

7. Social

Social plug-ins and embedded content

Our pages contain plug-ins from social networks that allow you to recommend our content to other people. We thus offer you the possibility of interacting with social networks and other users.

When you visit our web pages, you may find grayed-out images of the relevant functions instead of the actual plug-ins as these will not have been activated when the web page was loaded. Clicking on the image activates the plug-in and you will be forwarded to the relevant social network. The data flow arising at that moment is the responsibility of the relevant social network. We, as the provider of our pages, have no knowledge of the content of the data processed by the social network or of the processing operation. The legal basis for the use of plug-ins is Article 6 (1) (f) GDPR.

An overview and origin of the social plug-ins that can be activated by the Shariff solution is available here:

  • Social plug-ins from Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. Facebook's data privacy guidelines are available at:
  • Social plug-ins from Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 IRELAND
    Twitter's data privacy notice is available at:
  • Social plug-ins from Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA
    The privacy notice is available at:
  • Social Plugins from Google+ Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

The privacy notice is avaiable at:


Google Maps

We include Google Maps on our website. If you give your consent, your IP address will be transmitted to Google Inc. 1600 Amphitheater Parkway, Mountain View, CA 94043, USA .

You can find the corresponding privacy statement at

On the website you can make settings for your privacy.

8. Verschlüssekt

Is data transmission encrypted

Data and emails sent via the internet are normally unencrypted and are therefore not protected against third-party access. In order to protect your data on our web pages, your connection to our server is transport encrypted by default using the Transport Layer Security (TLS) encryption method with at least 256 bit. Since we cannot guarantee the confidentiality of the information sent to us via email, we recommend that you only send confidential information by contact form or post.

9. Aktualisierung

Updates to the data privacy notice

We update this privacy notice to reflect modified functionality or changes to the legal situation. We therefore recommend that you review the privacy notice periodically.

Updated: November 4th, 2020