From Service Management and Design to problem resolution, Change & Release Management.
We ensure IT support 24/7. For our partners and colleagues all over the world.
Solutions Operations covers the following areas
- Service Management and Design
Creating new Service Design's, Service Onboarding, Service delivery and management of performance against SLAs/OLAs and budget, including continual service improvement for the specific services.
- Problem Management
Resolution of problems in system lifecycle, classification, prioritization and initiation of action , documentation of root causes and implementation to prevent future incidents. Change-&Release Management. Management of the processes, systems and functions to package, build, test and deploy changes and updates based on the staging concept of the service.
- Application Support
The Application Support delivers the service for the IT service management processes, i.e. ensuring the smooth operation of the application.
- IT Service Desk
IT Service Desk’s mission is to be a single door to support for all IT users on a day-by-day basis. Its primary aim is to restore the service to the users as quickly as possible. The IT troubleshooting area encompasses the applications of the new IT landscape and all IT infrastructure services. It is aiming for providing technical support, on a 24x7 basis.