- Is the app highly dependent on internet connection/data?
Yes, you need a stable internet connection for gps, for all distance sport types.
- Does the app cost money?
No, the app is free of charge.
- How can I reach the support?
Send an e-mail to our support at: schenkersupport@teamfit.eu
- I do not receive any response from support
Please check the spam folder of your mail program.
- Can I change the language in the app?
Yes, you can find it under: more - settings. At the moment the following languages are selectable as full version in the app:
English, Spanish, French, German, Dutch, Polish, Portuguese, Swedish, Bahasa Malay.
These languages are included partially translated:
Finnish/English, Italian/English, Korean/English, Norwegian/English, Slovak/English.
- Can I continue to use the app after completing the Challenge?
Yes, you can continue to use the app free of charge after completing the challenge.
- My app crashed and won't launch, what can I do?
You can try to delete the data of the app. To do this, you need to go to the app settings menu of your smartphone and delete the data of the Teamfit app. It may happen that the data of your last workout is deleted. If this does not fix the error or if the error occurs more often, please contact us in support.
- How can I upload/change my profile picture?
Select "More" in the navigation bar at the bottom right. Click your name, and then click the pencil icon. Import an image from your gallery or take a picture using the camera.
- What can I do if I have problems with the GPS recording?
In principle, problems with GPS recording can have several causes. One of them is a poor GPS signal. On the one hand, this can be due to the GPS sensors of your smartphone, but on the other hand, it can also be due to the environment in which you do your workouts.
Regardless, though, you can change some minor settings on your smartphone itself in order for the Teamfit app's GPS recording to work properly.
The GPS must be enabled and both iOS and Android must always give the Teamfit app access to your location. Depending on your smartphone's operating system, there are also other settings to consider.
For Android:
1. the GPS itself and on the smartphone during recording must have the energy saving mode disabled. This also applies to the battery power optimization. This is because these energy-saving modes significantly reduce the accuracy of the GPS recording, which in turn leads to gaps in the Teamfit recording.
2. furthermore, access to "Physical Activity" must be allowed in the Teamfit app settings.
For iOS:
1. you must permanently enable GPS in the Teamfit app settings on Apples' operating system. It is not enough if only "When using the app" is set.
2. in addition, "Motion and Fitness" must be allowed in your phone's Teamfit app settings.
If you do not receive a good GPS signal despite these tips, please contact our support. You can send us a message via the letter icon at the bottom of the page.
- Why doesn't Teamfit work on all Huawei devices?
Currently, Teamfit only works on devices that can use Google Play Services. This is not the case for some Huawei smartphones. We are working on a solution.